Introduction
Informaonisthelifebloodofanorganizaon.Eecvecommuni-
caonbyconveyinginformaonbackandforthiscricalforboth
internalandexternalchannels.Anorganizaon’sbusinesscommuni-
caonssystemsisacentralcomponentfordeliveringclear,concise
verbalandnon-verbalmessagesamongemployeesaswellasprod-
uctandserviceinformaontopartnersandcustomers.
Communicaonstechnologyhasadvancedgreatlyfromdecades
agowhenmostleading-edgevoicesoluonswereproprietaryand
targetedatlargerenterprisesthatcouldaordthem.Today,VoIP
businesssystemshaveallowedsmallerbusinessestogainaccessto
bigbusinessfeaturesandapplicaons,andGrandstreamishelping
tofacilitatethateort.IPPBXsarebuiltbasedonindustryopenSIP
standardstoensurenetwork-andenterprise-sideproductandser-
viceinteroperability.InteroperabilitygivesSMBsthecondencethat
thesoluonstheycustomizefortheirbusiness,andchoosetoinvest
in,willworktogether.
Fortelecom/ITresellersandSMB‘doityourselfers’whohavedecid-
edtoinstallanon-sitebusinessIPPBXwithSIPTrunking,thisbuyer’s
guidewillshareinformaononthefeaturesandapplicaonsavail-
ableonGrandstream’sUCM6100seriesIPPBXappliance.Aneasy-
to-install,easy-to-manage,aordableVoIPsystemwithnolicensing
fees,theUCM6100seriesIPPBXtargetssmallerbusinesseswanng
anentre’tounifyingvoice,data,videoandmobilityapplicaons.
A Step in the Direction of Unifying
Communications
Whenon-premiseIP-basedPBXswereintroduced,itopenedupa
wholenewmarketplaceforSMBstogainaccesstosophiscated
featuresandapplicaonsonceonlyinreachoflargeenterprises.In
contrasttoitspredecessors,IPPBXstodayaredesignedtoincrease
eciencybyunifyingcommunicaonsofsingleandmul-locaon
businessesbyoering:
• Greater degree of exibility; ease of use
• Simple procurement; easier purchasing process
• No-hassle set-up, maintenance and administraon
• Access to greater selecon of features
• Ability to congure and customize features and applicaons
• System scalability as business grows/changes
• Financial aordability regardless of business size
VoIP Benefits
• Reduces operating costs
• Access to wide range of
advanced features and
applications
• Increases productivity
• Provides reliable communi-
cations with local and re-
mote workers and customers
• Improves business decision
making
• Offers infrastructure scal-
ability as business needs
change
• Provides a platform for
customizing and unifying
voice, video, data and
mobility features across
worldwide office locations
• Simplified maintenance and
administration
• Affords the opportunity to
deliver better service