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Appendix A: Questions to Ask When

Purchasing an IP PBX

When shopping for an IP PBX, consider asking these key quesons

to brand sales representave(s):

•Whatistheprocurementprocess?CantheIPPBXbepurchased

directlyonlinethroughadistributor?Doesaresellerneedto

purchaseandinstallthesystem?

•Whatistheinstallaonprocess?Howmanystepsdoesittake

togettheIPPBXupandrunning?Howmuchoftheprocessis

automacversusmanual?

•Whenadds,movesandchangesarerequiredbasedonbusiness

uctuaons,whatistheprovisioningprocessformakingthose

changeswithendpointdevicesandfeatures?

•Whenrmwareupdatesareavailablefromthemanufacturer,

whatistheprocessforbeingnoedandforcomplengthe

updates?

•Whatvoiceandvideocodecsaresupported?

•Howmanylines,staonsandconcurrentcallsaresupported?

•Whatlocaonconsideraonsneedtobeaddressedwhenin-

stallingtheVoIPsystem?Isthesystemrackmounted,desktop

orwallmounted?Howmanysystemscanbedaisy-chainedfor

increasedcapacity?

•DoesongoingmaintenanceandadministraonoftheIPPBX

anditsdevicesrequireoutsideassistancefromaresellerpart-

nerorcanitbedoneinternally?

•Aresystemupdateshandledon-siteorcanupdatesbedone

remotely?

•Howeasyanddescripveisthewebuserinterface?

Grandstream Networks UCM6104 Buyer's Guide

Other manuals for Grandstream Networks UCM6104