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UCM630X Series User Manual
Version 1.0.2.25
Figure 167: Call Queue Statistics
Select the time interval along with the queue(s) and agent(s) to get detailed statistics.
User can download statistics on CSV format by clicking on the “Download”, also the statistics can be cleared
using “Reset Statistics” button .
The statistics can be automatically sent to a specific email address on a preconfigured Period, this can be done
by clicking on “Automatic Download”, and user will be directed to below page where he can configure the
download period (Day/Week/Month) and the Email where the statistics will be sent (Email settings should be
configured correctly):
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