7. Warranty
The following requrements apply for a valid GRANULDISK product warranty:
The standard warranty is valid for 12 months from commissioning or at the most 15 months from
the date the goods are delivered from GRANULDISK AB in Malmö, Sweden.
The warranty is valid only if the product has been utilized
for normal and proper use in a catering kitchen, or
similar, and is correctly installed according to instructions and requirements supplied by
GRANULDISK AB.
GRANULDISK AB shall remain liable for a period of twelve
(12) months (warranty period) for the removal and replacement
of any parts of the goods suffering from “Epidemic
failure”. The notification of such a defect shall be done by the
Distributor prior to the end of the guarantee period.
“Epidemic failure” is understood to be a defect which has
appeared in any consecutive 12-month period in 10 % of any
parts of the goods of a similar type and nature of each other.
The warranty does not include compensation for personal
injury, loss of production, loss of profit or any other indirect
damage.
The warranty is valid ONLY if periodic Maintenance has been performed by an authorized Service
Partner and reported to the local GRANULDISK representative. The GRANULDISK Product will on
the Operator display prompt for when Service is needed.
Periodic Maintenance and parts dedicated for this is not included in the Warranty
The warranty does not cover wear metal and consumable supplies,
such as light bulbs, filters, fuses, gaskets etc.
The distributor shall monthly supply GRANULDISK AB with
a list of spare parts which have been exchanged under warranty,
specifying machine number and information about the
defect. The GRANULDISK Service Warranty document is to be used.
GRANULDISK AB decides which replaced spare parts will have to be
sent back to for examination at GRANULDISK.
Incomplete documentation of the above can cause the warranty to be void.
Returning of warranty parts must be approved by your local GRANULDISK After Sales
representative and clearly labelled with the “GRANULDISK Service Warranty” documentation.
The warranty is valid only if GRANULDISK AB Granules and spare parts
are being used and if a completed and signed
Site Survey /Installation Protocol is returned to GRANULDISK AB.
Compensation for working hours in connection with the warranty
repair will not be covered by GRANULDISK AB.
The warranty covers faults caused by defects in construction,
materials or fabrication.
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