17
TROUBLESHOOTING
The unit fails to turn on
1. Verify that the POWER PLUG is plugged into an operational wall outlet.
2. Ensure that the POWER CORD is fully inserted (leaving less than an 1/8”) into the DC
POWER ADAPTER and the green light on the DC POWER ADAPTER is illuminated.
3. Ensure that the DC POWER ADAPTER PLUG is fully seated in the DC POWER ADAPTER INLET.
4. Verify the POWER BUTTON has been activated on the CONTROL PANEL.
5. If the POWER BUTTON on the CONTROL PANEL fails, use the POWER BUTTON on the
REMOTE CONTROL. If the CONTROL PANEL fails, contact your dealer or go to www.
GreenTechEnv.com/Support.
No noticeable activated oxygen (ozone) is being produced in HIGH MODE or
AWAY MODE
1. Ensure that the PURIFICATION PLATE is clean. (See “CLEANING” on page 16)
2. The PURIFICATION PLATE may not be working because it needs to be replaced. Try
installing a new PURIFICATION PLATE.
3. Check the electrical contact arms which touch the plate to ensure that they are
making proper contact with the metal mesh on the PURIFICATION PLATE.
4. Ensure the electrical contact arms which touch the plate are clean. Clean them with
a soft cloth and rubbing alcohol.
5. Turn the lights off in the room and look through the FRONT GRILLE at the PURIFICATION
PLATE. When it is operating properly, the PURIFICATION PLATE will produce a dim
purple glow.
The PURIFICATION PLATE generates an electrical arc, an arcing noise or a burning odor
This means the PURIFICATION PLATE is damaged and must be replaced. To order a
replacement, contact your dealer or go to www.GreenTechEnv.com/Support.
The ARC CELL is not lighting up:
1. Ensure the ARC CELL CONNECTOR is properly seated in the ARC CELL CONNECTOR
outlet (see “DISASSEMBLY” on pages 12 - 13).
2. If the ARC CELL still fails to operate, it needs to be replaced. Contact your dealer or
go to www.GreenTechEnv.com/Support.
The unit should be powered OFF and the POWER CORD disconnected whenever
cleaning or servicing.
ARC Cell contains Hg (Mercury) and should be disposed of according to disposal laws.
Find disposal centers at www.earth911.org. DO NOT handle if broken or hot.
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