OM-NFPC
11
Troubleshooting
Your Groen Braising Pan will operate smoothly and efficiently if properly maintained. However, the
following is a list of checks to make in the event of a problem. If the actions suggested do not solve the
problem, call your qualified Groen Service Representative. For the phone number of the nearest agency,
call your area Groen representative or the Groen Parts and Service Department. If an item on the list is
followed by Y, the work should only be performed by a qualified service representative.
WARNING
USE OF ANY REPLACEMENT PARTS OTHER THAN THOSE SUPPLIED BY GROEN OR
THEIR AUTHORIZED DISTRIBUTORS CAN CAUSE INJURY TO THE OPERATOR AND
DAMAGE TO THE EQUIPMENT AND WILL VOID ALL WARRANTIES.
SERVICE PERFORMED BY OTHER THAN FACTORY-AUTHORIZED PERSONNEL WILL
VOID ALL WARRANTIES.
SYMPTOM WHO WHAT TO CHECK
xindicates items which must be performed by an authorized technician.
Pan will not heat, but
indicator light comes on.
Auth Service
Rep Only
a. Heating elements for short circuit.x
Pan will not heat, and
indicator light will not
light
User a. That power supply is on.
b. Fuses, accessible by removing caps on the side of the
control box.
Auth Service
Rep Only
c. For loose or broken wire.x
d. Thermostat functioning, by listening for a click when the
switch opens or closes.x
e. Contactor functioning.x
Pan continues to heat
after it reaches desired
temperature
User a. Thermostat dial setting
Auth Service
Rep Only
b. Thermostat functioning, by listening for a click when the
switch opens or closes.x
c. Thermostat calibration.x
d. Contactor, to determine if it is de-energized.x
Pan does not reach
desired temperature.
User a. Thermostat dial setting.
Auth Service
Rep Only
b. Heating elements for ground short or open (burned out)
element.x
c. Thermostat functioning, by listening for a click when the
switch opens or closes.x
d. Thermostat calibration.x
e. Contactor functioning.x
Rapid clicking noise
(chattering)
User a. For low voltage.
Auth Service
Rep Only
b. Contactor for dirt or corrosion on the contacts.x
Uneven cooking due to
“hot spots.”
User a. That the pan body is level
Uneven cooking due to
“cold spots.”
Auth Service
Rep Only
a. For open (burned out) heating element.x
Pan will not tilt User a. That electrical power supply is on.
b. For overheated actuator motor. Wait 15 minutes or less
for motor to cool, then operate the power tilt. (For
instructions on manual operation see Page 7.
Auth Service
Rep Only
c. For burned out capacitor or motor.x
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