Toughsat Users Manual Ground Control
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TOUGHSAT Owner Information
Please fill out the information on this page with the account information supplied to you from Ground Control
and keep the manual in the rack-mount electronics case. It will be helpful both for on-site setup as well as
required information if you need to contact Ground Control for support.
Ground Control Account Number: GC____________________
iDirect or CPE Serial Number: _______________________
Modem Static IP Address: _______________________
System Type (Roof Mounted / Flyaway) _______________________
Mobile System IP Address: _______________________
Router IP Address: _______________________
Contacting Ground Control Technical Support
Ground Control technical support representatives are available 24 hours per day for your convenience. Please note that
our standard hours of operation are Monday ā Friday, 8AM to 5PM Pacific Standard Time. If you call outside of these
hours, support response may be delayed and certain resources may not be available to the support agent.
For Technical Support, please call 1-800-931-5559 from the U.S. or +1-805-783-4633 from abroad. You may also email
support@groundcontrol.com from a computer connected to working Internet connection.
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