Troubleshooting
Many occuring problems could be solved by yourself without specic expertise. In case
of a problem please check all shown possibilities and follow below instructions before you
contact an after sales service. See CUSTOMER SERVICE.
Problem Possible Cause Possible Solution
The compressor
does not work.
• Mains plug is not connected in the
mains socket.
• The appliance is in the defrosting
cycle
• Connect the mains plug.
• This is normal for an automatic
defrosting
The appliance runs
frequently or runs
for a too long period
of time.
• The indoor or outdoor tempera-
ture is too high.
• The appliance has been o power
for a period of time.
• A door/drawer of the appliance is
not tightly closed.
• The door/drawer has been opened
too frequently or for too long.
• The temperature setting for the
freezer compartment is too low.
• The door/drawer gasket is dirty,
worn, cracked or mismatched.
• The required air circulation is not
guaranteed.
• In this case, it is normal for the
appliance to run longer.
• Normally, it takes 8 to 12 hours
for the appliance to cool down
completely.
• Close the door/drawer and
ensure the appliance is located
on a level ground and there is
no food or container jarring the
door.
• Do not open the door/drawer
too frequently.
• Set the temperature higher
until a satisfactory refrigera-
tor temperature is obtained. It
takes 24 hours for the refrig-
erator temperature to become
stable.
• Clean the door/drawer gasket
or replace them by the cus-
tomer service.
• Ensure adequate ventilation.
The inside of the re-
frigerator is dirty and/
or smells.
• The inside of the refrigerator
needs cleaning.
• Food of strong odour is stored in
the refrigerator.
• Clean the inside of the refrig-
erator.
• Wrap the food thoroughly..
WARNING!
▶ Before maintenance, deactivate the appliance and disconnect the mains plug from
the mains socket.
▶ Electrical equipment should be serviced only by qualied electrical experts, because
improper repairs can cause considerable consequential damages.
▶ A damaged supply should only be replaced by the manufacturer, its service agent or
similarly qualied persons in order to avoid a hazard.
Problem Possible Cause Possible Solution
It is not cold enough
i
nside the appli-
ance.
• The temperature is set too high.
• Too warm goods has been stored.
• Too much food has been stored at
one time.
• The goods are too close to each
other.
• A door/drawer of the appliance is
not tightly closed.
• The door/drawer has been opened
too frequently or for too long.
• Reset the temperature.
• Always cool down goods be-
fore storing them.
• Always store small quantities of
food.
• Leave a gap between several
foods allowing air owing.
• Close the door/drawer.
• Do not open the door/drawer
too frequently.
It is too cold inside
the appliance.
• The temperature is set too low.
• The Super freeze/Super cool-
function is activated or is running
too long.
• Reset the temperature.
• Switch o the Super freeze/Su-
per cool--function
Moisture formation
on the inside of the
refrigerator com-
partment.
• The climate is too warm and too-
damp.
• A door/drawer of the appliance is
not tightly closed.
• The door/drawer has been opened
too frequently or for too long.
• Food containers or liquids are left
open.
• Increase the temperature.
• Close the door/drawer.
• Do not open the door/drawer
too frequently.
• Let hot foods cool to room
temperature and cover foods
and liquids.
Moisture accumu-
lates on the refrig-
erators outside
surface or between
the doors/door and
drawer.
• The climate is too warm and too
damp.
• The door/drawer is not closed
tightly. The cold air in the appliance
and the warm air outside it con-
densates.
• This is normal in damp climate
and will change when the hu-
midity decreases.
• Ensure that he door/drawer is
tightly shut.
Strong ice and frost
in the freezer com-
partment.
• The goods were not adequately
packaged .
• A door/drawer of the appliance is
not tightly closed.
• The door/drawer has been opened
too frequently or for too long.
• The door/drawer gasket is dirty,
worn, cracked or mismatched.
• Something on the inside prevents
the door/drawer to close properly.
• Always pack the goods well.
• Close the door/drawer.
• Do not open the door/drawer
too frequently.
• Clean the door/drawer gasket
or replace them by new ones.
• Reposition the shelves, door
racks, or internal containers to
allow the door/drawer to close.
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