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Chapter 12 - TROUBLESHOOTING / ERROR MESSAGES
HI9819X displays error messages to aid in troubleshooting. Warnings are displayed for most issues,
while Errors are displayed for critical issues. See the calibration chapter for messages that can occur
during calibration.
Other messages are listed below.
• “Log space full” appears when the meter memory is full and
additional data cannot be logged. Delete one or more lots from
the meter (Log / Meter Log).
• “Power fault. Check the probe cable”: this message may
appear when powering up the meter with a probe connected.
If the meter detects a high load on the probe connection this
message is triggered. Check the probe cable. If the problem
persists, contact the HANNA service center.
• “Language data not available”: this message appears when
powering up the meter if the language file is not seen by the
meter. Restart the meter to verify this is a true meter error. If the
problem persists, contact the HANNA service center.
• ‘’Dead meter battery!’’: This message appears if the me‑
ter batteries are too low to power the meter and it will
automatically turn off. Connect the charger if using rechargeable
C batteries or replace the alkaline batteries to continue.
• ‘’User data corrupted!’’: This message appears when
powering up the user data stored on meter are corrupted.
Restart the meter. If the problem persists, contact the HANNA
service center.
• ‘’Warning x’’: Any other warning that appears at
power‑on is identified using a numeric code. Restart the meter. If the problem persists,
contact the HANNA service center. Some meter/probe features can be accessed but with
no guarantee.
• ‘’Errors x’’: Any critical errors that appear are identified using a numeric code, and the
meter is automatically switched off. Contact the HANNA service center.
TROUBLESHOOTING / ERROR MESSAGES
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