Troubleshooting
The
following information helps
you
self-diagnose
common
issues without the need for
contacting SiriusXM support.
Advisory
Name
Recommended
Description
Check
Antenna
The
radio has detected a fault with the SiriusXM antenna. The antenna
cable
may
be either disconnected
or
damaged.
Verify that the antenna cable is connected to the SiriusXM Connect
Vehicle Tuner.
Inspect the antenna cable for damage and kinks. Replace the antenna
if
the cable is damaged.
SiriusXM products are available
at
your local
car
audio retailer or
online
at
www.sho12.siriusxm.com.
Check
Tuner
The radio is having difficulty communicating with the SiriusXM
Connect Vehicle Tuner. The tuner may be disconnected
or
damaged.
Verify that the SiriusXM Connect Vehicle Tuner cable is securely
connected to the radio.
No
Signal
The
SiriusXM Connect Vehicle Tuner is having difficulty receiving
the SiriusXM satellite signal.
Verify that
your
vehicle is outdoors with a clear view
of
the sky.
Verify that the SiriusXM magnetic mount antenna is mounted on a
metal surface
on
the outside
of
the vehicle.
Move the SiriusXM antenna away from any obstructions.
Inspect the antenna cable for damage and kinks.
Consult
the
SiriusXM Connect Vehicle tuner installation manual for
more information on antenna installation. Replace the antenna
if
the
cable is damaged. SiriusXM products are available
at
your
local car
audio retailer
or
online at www.sho12.siriusxm.com.
Subscription
The
radio has detected a change in
your
SiriusXM subscription status.
Updated
Press
ENTER
button to clear the message.
Visit www.siriusxrn.com or call 866-635-2349 in the
USA
or
877-
438-9677 in Canada
if
you have questions about
your
subscription.
Channel
Not
The
channel that
you
have requested is not a valid SiriusXM channel
Available
or the channel that
you
were listening to is
no
longer available.
You
may
also see this message briefly when first connecting a new
SiriusXM Connect Vehicle tuner.
Visit www.siriusxrn.com for more information about the SiriusXM
channel lineup.
Channel
Not
The channel that you have requested is not included in your SiriusXM
Subscribed
subscription package or the channel that you were listening to is no
longer included in
your
SiriusXM subscription package.
In
the U.S.A., visit www.siriusxrn.com
or
call 1-866-635-2349
if
you
have questions about your subscription package
or
would like to
subscribe to this channel. In Canada, visit www.siriusxm.ca
or
call
1-877-438-9677.
Channel
Locked
The channel that you have requested is Locked
by
the radio Parental
Control feature. See the description
on
Parental Control,
page
14 for
more information
on
the Parental Control feature and
how
to access
locked channels.
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