22. Warranty
+DUPRQ\3URGXFWV
is committed to selling high-quality products. However for one reason oranother
there may be a time you need to exchange or repair a product. Please make sure youcheck
all items carefully on receipt and follow the manufacturer guidelines. It is recommendedyou
keep a receipt or order number to ensure any warranty claim is handled efficiently.NOTHING
IN THIS WARRANTY AFFECTS YOUR STATUTORY RIGHTS
22.1 Product warranty
•
Products sold by
+DUPRQ\3URGXFWV
(the "Company") are warranted against faulty
materials or
workmanship under normal use. The Warranty LVIRU ))RXU<HDUVRQWKH
PRWRUVHOHFWURQLFVDQG/LPLWHG/LIHWLPHRQWKHIUDPH.
•
For details of the warranty offered for your Product please call our customer services on
.
22.2 Conditions of warranty
•
Unless otherwise agreed in writing by the Company the Warranty applies to the original
registered purchaser of the Product (the "Customer" "you" or "your") and this Warranty
only covers defects that occur to the Product during the Warranty Period.
•
Defects that occur to the Product during normal usage will, at the sole discretion of the
Company, be replaced or repaired free of charge during the Warranty Period [or have
parts replaced free of charge], including parts and labour. For the Warranty to be valid
the Customer must ensure that:
a. the Customer notifies the Company within the Warranty Period of any defect and
provides evidence of the date of purchase of the Product, your customer number
and the Product Number;
b. unless otherwise agreed
,
the Customer permits the Company onto the Customer's
premises to carry out any necessary inspection of the Product(s) and/or repairs;
c. all inspections and/or repairs are carried out by the Company or the Company's
authorised agent;
d. the Product has been used for its intended purpose;
e. repairs to the Product have not been carried out or attempted by the Customer;
f. the Product has not been damaged by change, modification or use of the Product,
which in the sole judgement of the Company affects the performance, stability or
purpose for which it was manufactured.
22.3 The following are excluded from the warranty:
•
Repairs due to breakdown caused by use other than domestic by you or your family, or
by deliberate damage or neglect of the Products and (where provided) failure to follow
the
Product care instructions as provided by the Manufacturer
.
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