Harmony HPI-8199 - How to Make a Claim; General Warranty Terms

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a. cosmetic damage and/or non-functional parts which do not affect the normal use of
the Products including but not limited to scratches and rust;
b. damage caused by fair wear and tear;
c. work which relates to a manufacturer's recall of the Products;
d. any loss suffered as a result of not being able to use the Product, or any loss other
than the repair or the replacement cost of the Product.
• Before agreeing to replace or repair your Product under this Warranty , the Company
reserves the right to require that it is returned to the Company.
• The Company regrets that when repairing or replacing your Product under this Warranty ,
the Company must reserve the right to use alternative specifications or materials, which
may not match other items in a set.
• The Company reserves the right to charge for the expense of visiting you when no fault
has been found with the Product after the Company has inspected it.
22.4 How to make a claim
If you wish to make a claim under the Product Warranty please contact the Company on
 ; e-mail us at: LQIR @ KDUPRQ\EHGVFD or contact us by PDLO to+XURQLD
5RDG8QLW%DUULH2QWDULR/1& , giving fulldetails of the defect,
your name, address and the date you purchased the Product. You are required to provide proof of
the date you purchased the Product.
D The Company will discuss with you whether a repair or replacement will be offered.
The option of a repair or replacement is at the Company's sole discretion.
E Where a repair to the Product is agreed , the Company will decide at their sole
discretion whether the required repair work will becarried out at your premises or at
the Company's premises.
F Where the Product is to be repaired at the Company's premises provided you live
within %DUULH
2QWDULR , the Company will collect your Product from youand return itto
you once it is repaired free of charge.
G Where your Product is to be replaced, provided you live within %DUULH 2QWDULR, the
Company will deliver a new Product toyou free of charge.
H If you live outside %DUULH2QWDULR , youwill be required to pay a delivery charge ofthe
collection, and/or delivery of yourProduct.
22.5 General
D This Warranty appliesto the original registered purchaser of the Productonly and
may not be transferred.
E This Warranty will be governed by &DQDGLDQ Law.