15, 16, 18, 21, 27, 29)
2. Temperature probe line shortcut
2. Replace a new one
the compressor is working
1. Pipe-work between Thermopod and
solar collector panel is not insulated
properly
1. Check the proper insulation of the
hydraulic circuit, pipe-work and cylinder
2. Refrigerant gas leakage
2. Repair leakage and refill refrigerant gas
3. Check the temperature set point on
screen
Remark: Every time after checking and fixing, please switch on the machine and monitor its operation for 20
minutes before leaving.
18 General Conditions of Guarantee
The product must be installed and commissioned in line with the manufacturers recommendations as set out in the
installation manual and any other material. The guarantee must be activated within 15 days of commissioning by
completing the guarantee card and returning it to the manufacturer. HARNITEK will not be able to provide free
assistance under these terms if you do not activate your guarantee within 15 days of installation. This does not affect
your statutory rights. The Guarantee Registration Form could be completed online at www.HARNITEK.com/warranty.
The installer or sales company should always be the end-users first point of contact in the event of a breakdown or
other malfunction of the product. Only if or when confirmed that there is a fault with the Product and not with the
installation design or operation, then contact should be made with HARNITEK.
By this guarantee, the Thermopod panel has a 10 year guarantee AND Thermopod has a 2 year guarantee, in which
it is on a ‘return to factory’ basis where the unit will be either repaired or replaced.
ATTENTION: HARNITEK is not responsible for any shipping costs associated with guarantee returns. HARNITEK is
not responsible for any technical assistance costs, even within the warranty period; it shall be afforded by the
customer themselves (Km and assistance time). In cases where there is no justifiable breakdown and subsequent
need for technical assistance, the client will pay for technical assistance time.
The present guarantee will not be taken effect if the general conditions of sale have not been complied with between
the supplier and the domestic end user by not using the specified equipment, or if the agreed payment terms have
not been respected. The end user or customer does not have any right to make any claim for compensation during
the time the equipment is damaged or under repair or for damages caused directly or indirectly.
IN ORDER FOR THE GUARANTEE TO TAKE EFFECT, IT IS ESSENTIAL THAT THE GUARANTEE COMPLETED
ONLINE REGISTRATION WITHIN 15 DAYS SINCE INSTALLATION AT: www.HARNITEK.com/warranty
Guarantee Terms and Conditions
The Guarantee shall be subject to the following conditions: Its installation shall be carried out in accordance with the
instructions of manufacturers and in compliance with all the technical and safety standards, whether they are
European, national or autonomous. The installation shall also be undertaken by qualified technicians.
The Guarantee shall be null and void if any of the following takes place:
• Incorrect equipment is used for installation.
• The equipment has been installed by staff other than an F Gas qualified engineer.
• The equipment has been used for purposes other than those described in the use and deployment
standards or in some way other than that recommended in the mentioned standards.
• The usage and maintenance instructions have not been complied with.
• Water supply for the unit that meets some of the following criteria:
Chlorides content > 0.2ppm, pH value<6 or >9 (scale Sorensen a 25ºC), CaCO3 content >200 ppm,
conductibility > 600 μs/cm (20ºC). In general water with values exceeding ceilings stipulated by related
legislation in customer’s country.
• Absence of security group in the inlet system according to the legislation.
• System malfunction arising from improper installation of the hydraulic circuit components and/or buffer
cylinder.
• Installation of elements out of the specifications of the installation manual.
• Damage resulting from improper anchoring equipment.
• Unit malfunction due to lack of thermal insulation in the installation
• Incorrect placement of Thermopod panel or appliance
Thermopod - Installation Manual 26 | Page
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