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support@heimvision.com
Q5:IinstalledthemicroSDcard,selectedAll-dayRecording
inMemorycardrecordingmode,butwhyarethere
blankpartsinthetimelineofthevideo?
*MakesureyouselectMemoryCardinPlayVideosFrom;
*MakesuretheSDcardstatusisavailable;Ifnot,please
formatthemicroSDcard.Ifthereareblankpartsinthe
timelineofthevideoafterformatting,pleasechangeto
anothermicroSDcard.
Q3:HowcanIgetmycameraconnectedtoanotherWi-Fi?
*IfthecurrentWi-FiofthecameraandWi-Fiyouwouldlike
toswitchcanbeconnectedatthesametime,youcan
switchtheWi-FidirectlybyselectingChangeWi-Fi
NetworkintheinterfaceofSetting.
*IfthecameraisdisconnectedtothecurrentWi-Fi,theApp
willsay"Devicedisconnected".TapTroubleShootingto
connecttoanotherWi-Fidirectly.Orremovethecamera
fromPixPlus,thenconnectthecameratotheWi-Fiyou
wouldliketoswitch.
Q4:Whyarethereblankpartsinthetimelineofthevideo?
*IfyouareusingtheTrialpackageorAlarmRecording
packageofCloudService,oryouselectEventRecording
inMemorycardrecordingmode,itwillhaveblankpartsin
thetimelineofthevideo.Becausethoseoptionsmake
camerarecordingvideoswhenitdetectsthesound,
motionetc..