33
support@heimvision.com
Tips:
*Rebootthecameraafterinstallinganduninstallingthe
microSDcard.
*DonotinstalloruninstallthemicroSDcardwhen
poweringonthecamera,whichmaydamagethevideos
orthemicroSDcard.
Q7:Whyisthetimelineofthevideoblankwhenusinga
microSDcardafterthecloudserviceexpires?
*VideosintheCloudServicecan'tbeplayedifthecloud
servicepackageexpires.Ifthecamerahasn'tinstalled
themicroSDcardbefore,therewouldhavenovideos.
Tip:
Whenthecameraisclearingcachememoryandrestarting,
itwillalsomaketheblankpartsinthetimelineofthevideo.
Q6:WhycannotthecamerareadthemicroSDcard?
*PleasemakesurethemicroSDcardisnotdamaged.Ifthe
microSDcardisdamaged,pleasechangetoanother
microSDcard.
*Whenthequalityofthenetworkispoor,thecameramay
notreadthemicroSDcard.Youcanchangethequalityof
thepicturefromHDtoSDintheLIVEinterface.