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6 Troubleshooting
This chapter describes the Error Codes that may be displayed while using the Analyzer. If
you are unable to resolve the problem by following this troubleshooting guide, please
contact the local HemoCue distributor or HemoCue AB. Customers in the US should
contact HemoCue America, Technical Support. There are no serviceable parts inside the
Analyzer.
Symptom Explanation Action
Analyzer shows
an error code
May be an occasional fault. Turn o the Analyzer and turn it on again
after 30 seconds.
Take a new Cuvette and repeat the
measurement.
If the problem continues, see the specific
error codes below.
E00 No stable endpoint found
within the time range.
1) The Cuvette is faulty.
2) The circuit board is
out of order.
1a) Check the expiration date for the
Cuvettes.
1b) Take a new Cuvette and repeat the
measurement.
2) Analyzer needs service. Contact the
distributor.
E01-E02 1) Dirty optical parts.
2) Analyzer too hot/cold.
3) Magnet missing in
cuvette holder.
1) Clean optical parts (see 5
Maintenance).
2) Turn analyzer o, allow to reach
operating temperature before use.
3) Order new cuvette holder.
E03 Analyzer exposed to direct
light.
Avoid direct light exposure.
E05-E06 Analyzer too hot/cold or
exposed to direct light.
a) Turn analyzer o, allow it to reach
operating temperature before use.
b) Avoid direct light exposure.
If the problem continues, Analyzer needs
service. Contact the distributor.
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