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The pump motor functions
normally, however no colourant
comes out of the nozzle
• No colourant in the
canister
• The canister nozzle is
obstructed
• The pump is damaged
• Add colourant to the
canister and purge the
circuit to remove any air
• Replace the nozzle and
verify that the colourant
has not thickened.
• Replace the canister and
related tubing
The colours are difficult to
reproduce
• The nozzles are dirty
• Different quality of
colourant
• Thickened colourant
• Colorant is leaking from
the circuit
• Temperature is too low
• Circuit’s calibration is
incorrect
• Complete one or more
purges and clean nozzles
• Contact the colourant
supplier
• Replace the colourant
• Substitute the canister
and related tubing
• Increase room
temperature
• Recalibrate the
appropriate circuits
No images on the monitor or the
images are not clear
• Monitor is turned off
• Cables are not plugged in
properly
• Image adjustment is too
dark
• Monitor failure
• Turn on the monitor
• Check all cable
connections
• Set the image up properly
• Replace the monitor
The keyboard and/or the mouse
do not work
• Cables are not plugged in
properly
• Cables are damaged
• Damaged keyboard
and/or mouse
• Wrong set up
• Check all cable
connections
• Replace the cables
• Replace the keyboard
and/or the mouse
• Verify the set up
The agitation process of one or
more canisters does not function
• The cable to the motor is
not well connected
• The agitation motor is
damaged
• The cable is damaged
• The electronic card is
damaged
• Check the cable
connection
• Replace the lid/motor
assembly
• Replace the cable
• Replace the electronic
card
If necessary, please contact HERO EUROPE ‘s service department. When doing so, be
sure to have the machine’s serial number, which can be found on the identification plate
on the back panel of the machine
HERO EUROPE S.r.l.
Fraz. Buretto, 12/A – 12041 Bene Vagienna (CN) – Italy
Tel. + 39 0172 654866
Fax +39 0172 654887
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