Ultrastar 7K2
HGST Hard Disk Drive
Technical Reference Manual
45
D
RIVE
H
ANDLING AND
M
AINTENANCE
Hard drives are precision instruments that must be handled with care to prevent damage. It is important to understand
that drives are typically damaged because of Electrostatic Discharge (ESD), rough handling, or shock and vibration.
Refer to https://www.hgst.com/support/hard-drive-support/warranty-returns for detailed instructions on all phases of
repackaging the drive.
Unpacking
Handling Precautions
HGST products are designed to withstand normal handling during unpacking and installation. Take care to
avoid excessive mechanical shock or electrostatic discharge (ESD), which can permanently damage the
hard drive and void the warranty. Hard drives are typically damaged because of ESD, rough handling, or
shock and vibration.
To avoid ESD problems, wear a properly grounded wrist strap when handling the hard drive. Articles of
clothing generate static electricity. Do not allow clothing to come in direct contact with the hard drive or
circuit board components.
When the HGST drive is not in its shipping container or installed in its proper host enclosure, it must
remain in the antistatic bag. To prevent damage, do not unpack your HGST drive until you are ready to
install it.
Inspection of Shipping Container
Carefully examine the container for obvious shipping damage, such as: holes, signs of crushing, or stains.
Notify the carrier and your HGST representative if you observe any shipment damage. Always move the
shipping container in the upright position indicated by the arrows on the container.
Removal From Shipping Container
Remove the HGST drive from the shipping container only for inspection or installation. Carefully open the
box. When removing the HGST drive from the box, follow these precautions:
Grasp the drive by the sides only; avoid touching the circuit board components.
Gently place the drive on its antistatic bag on a clean, level, grounded work area.
Do not stack drives or stand the HGST drive on its edge.
Important: If your system does not support hot plugging (see “Hot Plug Support” on page
25), it must be turned off and unplugged before installing your hard drive.
CAUTION: When removing the drive from the shipping container, be careful not to drop
it. Dropping the drive can severely damage the head disk assembly or printed circuit
board.
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