Troubleshooting Page 5-2
PLT-01277, Version: 1.2 November 2014
5.1.1 Error and Status Messages
Error Message Description Troubleshooting
Card Eject Error
A card is not successfully
ejected from the printer.
Press the Power button repeatedly to move the card toward
the output hopper.
Card Hopper
Empty
No cards are loaded in the
input hopper.
Place cards in the input hopper.
Card Jam
Multiple cards are located
in the printer.
Press the Power button repeatedly to move all cards toward
the output hopper.
Card Not Found
The printer is unable to
feed a card from the input
hopper.
Ensure that cards are available and loaded correctly.
Press the Pause/Resume button.
To cancel the print, click Cancel Print.
Cover Open
The printer cannot print
when the cover is open.
Close the cover.
General Error
The printer does not print
for an unspecified reason.
1. Power the printer off by pressing the Power button
twice.
2. Open the cover and remove the ribbon cartridge. Check
for a jammed or broken ribbon.
• If the ribbon is not jammed or broken, reinstall the
cartridge.
• If the ribbon is jammed or broken, replace it with a
compatible cartridge.
3. Close the cover and press the Power button once to
restore power.
4. Close the software program.
5. Reboot the computer.
Headlift Error
The printhead does not
move up / down
successfully.
1. Open the cover, remove the ribbon cartridge and press
the Power button two times to power down the printer.
2. Check for any obstructions in the printhead are or
mechanism. Remove any obstructions.
3. Reinstall the ribbon cartridge and close the cover.
4. Press the Power button to return power to the printer.
5. The power off and back on procedure can reset the
printhead or transfer headlift motor.
Invalid Ribbon
The printer is compatible
with selected types of
ribbons. An incompatible
ribbon is installed.
OR
The Ribbon Type on the
Device Options tab is set
incorrectly.
Verify the Ribbon Type on the Device Options tab is set
correctly.
If incorrect, select the matching ribbon type.
Open the cover and remove the ribbon cartridge.
Install a compatible cartridge and close the cover.
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