November 2014 PLT-01277, Version: 1.2
Page 5-3 Troubleshooting
No Ribbon
Installed
No ribbon is installed.
OR
The ribbon is jammed in
the cartridge.
OR
The cartridge RFID tag is
corrupt.
1. Open the cover and check for a ribbon cartridge. If no
cartridge is present, install a ribbon and close the cover.
2. If a ribbon cartridge is present, remove the cartridge and
verify the ribbon can move freely and is not upside-down
in the cartridge.
3. Verify the Ribbon Type on the Device Options tab is set
correctly.
4. Test with a new ribbon to verify the RFID tag.
Printer Needs
Cleaning
The number of cards set in
the Cleaning Rate setting
is reached.
The default value is 3000.
Two options are available: Clean Now or Remind Me.
To run the cleaning routine immediately, click OK.
To delay the cleaning routine, select the Remind Me option
and select one of four options:
•Never
• In 10 Prints
• In 50 Prints
• In 100 Prints
Ribbon
Break/Jam
The ribbon is jammed or
broken in the cartridge.
1. Open the cover and remove the cartridge.
2. Verify the ribbon can move freely.
3. If the ribbon is broken, tape the ends of the ribbon
together and wind any excess onto the take-up spool.
4. Reinstall the cartridge, close the cover and press the
Pause/Resume button.
To cancel the print, click the Cancel Print button.
Ribbon Miscue
The ribbon is not able to
find the next panel
correctly.
1. Open the cover and remove the ribbon cartridge.
2. Verify the ribbon is not broken or upside down in the
cartridge.
• If the ribbon is not broken, reinstall the cartridge, close
the cover and press the Pause/Resume button.
• If the ribbon is broken, tape the ends of the ribbon
together and wind any excess onto the take-up spool.
Reinstall the cartridge, close the cover and press the
Pause/Resume button.
To cancel the print, click the Cancel Print button.
Ribbon Out
The print ribbon is used to
its maximum capacity.
1. Install a qualified ribbon into the ribbon cartridge and
press the Pause/Resume button.
2. Verify the ribbon is not broken or upside down in the
cartridge and press the Pause/Resume button.
3. Verify the Ribbon Type on the Device Options tab is set
correctly.
Ribbon RFID
Error
The printer is incompatible
with the ribbon installed.
Install a ribbon cartridge that is compatible with the printer.
Press the Pause/Resume button.
Ribbon Sensor
Error
The ribbon temperature
sensor is out of range.
Calibrate the ribbon sensor:
1. Click on Cancel Print.
2. Open the cover and remove the ribbon cartridge.
3. Close the cover.
4. Select Card > ToolBox > Calibrate Ribbon > Calibrate.
Error Message Description Troubleshooting
To Next Page
Loading...
