Troubleshooting Page 5-4
PLT-01277, Version: 1.2 November 2014
The Supply
information is
unavailable at
this time.
The printer driver does not
automatically detect the
ribbon type.
1. Click OK.
2. Click Device Options.
3. Clear the Automatically detect the installed Ribbon for
every print job check box.
4. Select the Ribbon Type drop-down button and select
the installed ribbon type.
Wrong Ribbon
Installed
The printer is compatible
with selected types of
ribbons. An incompatible
ribbon is installed.
OR
The Ribbon Type on the
Device Options tab is set
incorrectly.
1. Verify the Ribbon Type on the Device Options tab is set
correctly. If incorrect, select the matching ribbon type.
2. Open the cover and remove the ribbon cartridge.
3. Install a compatible cartridge and close the cover.
Unable to Feed
Card
The printer is unable to
feed a card from the input
hopper.
1. Ensure that cards are available and loaded correctly.
2. Press the Pause/Resume button.
To cancel the print, click Cancel Print.
Unable to Read
Settings from
the Printer
The printer driver does not
detect the printer.
1. Click OK.
2. Verify that the printer is powered on.
3. Check for communications errors.
See
Section 5.1: Communications Errors.
Error Message Description Troubleshooting
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