HIKVISION DS-PHA48-EP User Manual

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Check the web page: whether the Hik-Connect is offline.
A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center
Fault Description:
After the alarm is triggered, the app/4200/ alarm center does not receive the alarm message.
Solution:
"Message push" - "alarm and tamper-proof notice" is not enabled. You should enable "alarm and
tamper-proof notice".
A.2 Mutual Exclusion of Functions
A.2.1 Unable to Enter Enrollment Mode
Fault Description:
Click the panel function key, and prompt key invalid.
Solution:
The panel is in "Hotspot" mode. Switch the panel to "station" mode, and then try to enter the
enrollment mode again.
A.3 Zone Fault
A.3.1 Zone is Offline
Fault Description:
View status of zones which displays offline.
Solution:
Check whether the detector reports undervoltage. Replace the detector battery
A.3.2 Zone Tamper-proof/Lid-opened
Fault Description:
View status of zones which displays tamper-proof/lid-opened.
Solution:
Make tamper-proof button of the detector holden.
A.3.3 Zone Triggered/Fault
Fault Description:

HIKVISION DS-PHA48-EP Specifications

General

2G standards	GSM
Number of alarm zones	48
Alert notification type	SMS
Connectivity technology	Wired & Wireless
Mobile network generation	4G
Smartphone remote support	Yes
Number of simultaneous users	48 user(s)
Control type	-
Mounting type	Wall
Product color	White
Housing material	Plastic
Number of door/window sensors	- pc(s)
Battery life	36 h
Input voltage	100 - 240 V
Battery voltage	13.5 V
Battery capacity	7000 mAh

Weight and Dimensions

Alarm control panel weight	996.5 g
Alarm control panel dimensions (W x D x H)	261 x 86.4 x 261 mm