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QUICK PROBLEM-SOLVING TIPS
When you experience an issue with your TV, turn it off and on again. If this does not resolve the problem, then refer to the tips below. If
the problem is still not resolved, then refer to our contact information on page 2.
ISSUES POSSIBLE SOLUTIONS
There is no sound or picture
from the TV
• Check to see if the power cord is plugged into a power outlet.
• Press the
Power button on the remote control to activate the unit from 'Standby' mode.
• Check to see if the LED light is on or not. If it is, then the TV is receiving power.
I have connected an external
source to my TV and do not
see a picture and/or hear any
sound
• Check for the correct output connection on the external source and for the correct input connection
on the TV.
• Make sure you have made the correct selection for the input mode for the incoming signal.
When I turn on my TV, there
is a delay for a few seconds
before the picture appears. Is
this normal?
• Yes, this is normal. The TV is initializing and searching for previous setting information.
The picture is normal but there
is no sound
• Check the volume settings.
• Check if 'Mute' mode is set to On.
Sound but no picture or black
and white picture
• If the picture is black and white, unplug the TV from the AC outlet and replug it after 60 seconds.
• Check that the Color is set to 50 or higher.
• Try different TV channels.
The sound and/or picture is
distorted or appears wavy
• An electric appliance may be affecting the TV. Turn off any appliances that are nearby and move it
farther away from the TV.
• Insert the power plug of the TV set into another power outlet.
The sound and picture is blurry
or cuts out
• If using an external antenna, check the direction, position and connection of the antenna.
• Adjust the direction of your antenna or reset or ne tune the channel.
A horizontal or vertical stripe
appears on the picture and/or
the picture is shaking
• Check to see if there is an appliance or electric tool nearby that is causing interference.
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