Software Troubleshooting and Error Messages
Part No.: 4417594_Rev11 Troubleshooting & Maintenance Guide
CIU 888 2 - 3
Entis Pro Tank Detail window displays
nothing (i.e. blank)
INI files have not been updated. 1. Update INI files using Migration
tool.
Note: Refer to the Configuration
Manual CIU 888 (Part No.
4417584).
2. Reload INI files in Entis Pro using
Entis Pro CIU+ Links application.
Note: Refer to Configuration
Manual Entis Pro version 2.701
(Part No. 4416381).
Mismatch between Tank and CIU 888
CRCs within CIU 888 due to database
corruption.
(Can be observed in Logs window of
CIU 888 Web interface and ring of
light is red.)
1. Perform Reset to Factory Settings
operation via CIU 888 display.
2. Upload new site configuration to
CIU 888 using the Service tool/
Migration tool.
Note: Refer to Configuration Manual
CIU 888 (Part No. 4417584).
Entis Pro is not functioning properly. 1. Shut down Entis Pro.
2. Start Entis Pro.
OR
1. Shutdown Entis Pro
2. Replace Entis Pro default
database
3. Start Entis Pro and assign the INI
When new tank has been added
during update of site configuration,
CIU 888 status switches continuously
between normal and striked out in Hot
Standby status of Entis Pro.
New tank information is not linked to
host port.
1. On CIU Prime tab of Link window
in Ensite Pro, remove CIU Plus to
CIU Prime link, click Apply, and
relink again.
2. Update new site configuration to
CIU 888 using the Migration tool.
Note: Refer to Configuration Manual
CIU 888 (Part No. 4417584).
In Tank Detail window of Entis Pro for
one or more parameters status
“xc980” is displayed.
Corresponding gauge or gauges are
not able to provide response within
configured timeout.
1. Increase timeout for field port
used for connecting gauge.
2. Update new site configuration to
CIU 888 using the Migration tool/
Service tool.
Note: Refer to Configuration Manual
CIU 888 (Part No. 4417584).
Communication between CIU 888
and gauge failed.
Ensure that communication between
CIU 888 and gauge is OK.
When uploading site configuration to
CIU 888 using Service tool/Migration
tool following message is displayed:
“Active session exists.”
User is already logged on to CIU 888. Close any existing session with
CIU 888 before uploading site config-
uration to CIU 888.
Problem Cause Solution
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