Software Troubleshooting and Error Messages
Troubleshooting & Maintenance Guide Part No.: 4417594_Rev11
2 - 4 CIU 888
When uploading site configuration to
CIU 888 using Service tool/Migration
tool the following message is dis-
played: “Cannot connect to remote
server.”
Cable used for connecting PC/laptop
running Migration tool/Service tool to
Service port/VPN port of CIU 888 is
not connected properly.
Connect cable properly to
Service/VPN port of CIU 888.
When updating INI files using Service
tool/Migration tool following message
is displayed: “CIU 888 should be con-
figured before updating INI files.”
CIU 888 has not been fully config-
ured, and may be in factory reset con-
dition.
1. Re-upload site configuration to
CIU 888 using Migration tool.
2. Update INI files using Migration
tool.
Note: Refer to Configuration Manual
CIU 888 (Part No. 4417584).
Site scan from Engauge is getting
timed out.
CIU888 is not able to complete the
site scan within the Engauge time lim-
its.
1. Increase Engauge timeout from
1500- 9999 ms based on CIU 888
configuration.
2. Configure CIU888’s field port
retries to 1 (minimum supported in
Ensite Pro).
3. Disable downlink CIU scan in
Engauge. Create the downlink
CIUs and its associated gauges
manually in Engauge (as we do in
case of CIU880).
4. Configure CIU888’s Field port
timeout as 1500 ms (as we do in
case of CIU880).
Board scan or FlexConn diagrams for
radar gauges from Engauge get time-
out error.
FlexConn address is not configured
for radar gauges in CIU 888.
Configure the FlexConn address for
all radar gauges in CIU 888 using the
CIU 888 Web interface.
The Flexconn commands sent by
engauge is not responding for flexline
TRL/2 gauge
FlexConn address is wrongly config-
ured for radar gauges in CIU 888.
Configure the FlexConn address for
all radar TRL/2 gauges in CIU 888
using the CIU 888 service tool.
After NOVRam reset, on the flexline
radar gauges the flexconn commands
are not working for that particular
gauge
FlexConn address is wrongly config-
ured for radar gauges in CIU 888.
1. Change the flexconn address
using smartview.
2. If the configuration has 8xx gauge
type, change the gauge type to
990 and assign non used flexconn
address. Revert gauge type to 8xx
gauge type.
NOVRam reset command fails for
gauge.
There may be some unresponding
gauges periodically scanned by CIU
888.
Disable tank scan for unresponding
gauges.
Latest audits/events are not displayed
in web interface properly.
Log rotation happened for audits and
events.
Wait for a few seconds to load the lat-
est audit/event files.
OR
Download the audit/event files and
view in any text editor.
Problem Cause Solution
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