Software Troubleshooting and Error Messages
Part No.: 4417594_Rev11 Troubleshooting & Maintenance Guide
CIU 888 2 - 11
Invalid signature file Signature file selected for installation
is not valid.
1. Select proper signature file
2. Retry operation.
License information not available License information is not available in
CIU 888.
1. Make sure that proper license file
is installed on CIU 888.
2. Retry operation.
Invalid license information License information contained in
CIU 888 is not valid.
1. Make sure that proper license file
is installed on CIU 888.
2. Retry operation.
No firmware found No firmware file is found on USB flash
drive.
1. Make sure that USB flash drive
contains proper firmware files.
2. Make sure that USB flash drive is
inserted into front USB port of
CIU 888.
TRL/2 Fieldcard Firware version error Firmware error Restart the CIU 888
Login failed User entered invalid username and/or
password.
Enter valid username and password.
Invalid service requested - Request
rejected
Request does not contain proper ser-
vice name.
Contact Honeywell Enraf.
Invalid request received Format of the request is not correct.
Missing service information in request
The server has exceeded the maxi-
mum number of allowed connections.
Web server has reached maximum
number of supported connections.
Close sessions from other sources
and retry.
There is an active session. Do you
want to terminate the active session
and continue?
There is already active Web
interface or Migration tool session,
and now new connection is being
attempted
User has not logged out while
closing Web interface.
Web browser terminated abruptly
without closing corresponding
session in CIU 888
Select Yes / No appropriately.
Get all CRC values failed Problem with database application 1. Restart CIU 888.
2. Repeat operation.
3. Contact Honeywell Enraf if
problem persists.
Failed to retrieve site elements
Failed to retrieve connections
Failed to mount USB device, please
connect USB stick with new firmware
to the USB port located in front of CIU
Search firmware option was selected
within firmware upgrade operation
without inserting USB flash drive into
front USB port of CIU 888.
1. Insert USB flash drive containing
firmware into front USB port of
CIU 888.
2. Retry operation.
3. Contact Honeywell Enraf if
problem persists.
Error Message Possible cause Solution
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