DB7110U UNIVERSAL HEAT PUMP DEFROST CONTROLLER
34-00032—01 10
System does not 
defrost at all
Observe operational 
mode while heating. 
Display shows COOL • O/b configured incorrectly. Verify 
proper setting of O/b input for 
reversing valve control. The control 
won’t defrost if it “thinks” it’s in 
cooling mode.
Display shows HEAT, but 
no defrost is triggered.
• Verify sensor placement and readings 
are correct.
• Increase the “Enable Temperature” to 
trigger defrost sooner. Defrost will 
never be triggered if the coil 
temperature does not fall below the 
Enable Temperature. If the Enable 
Temperature is too high, the system 
may defrost when it’s not necessary.
System does not 
defrost 
completely
Observe defrost cycle Defrost starts too late. Too 
much ice is built up before 
starting a defrost cycle.
• Verify sensor placement and readings 
are correct.
• Increase the “Enable Temperature” to 
trigger a defrost sooner.
• Lower the “Defrost Cycle Time” to 
trigger a defrost sooner. Note this 
parameter has no effect if an outdoor 
air sensor is installed as the decision 
would be made based on the 
temperature difference between coil 
and air.
Defrost cycle ends too 
soon. Not all the ice is 
removed.
• Verify sensor placement and readings 
are correct.
• Increase the “Termination 
Temperature” to allow the coil to get 
hotter before a defrost cycle is 
terminated.
• Increase the “Maximum Defrost 
Time” to allow a defrost cycle to run 
longer.
System defrosts 
too much
Observe defrost cycle Defrost triggers too 
frequently, even with little 
or no ice buildup. 
• Verify sensor placement and readings 
are correct.
• Decrease the “Enable Temperature” 
to force the coil to get colder before a 
defrost is triggered. Increasing this 
parameter too much can result in not 
triggering a defrost at all. Verify coil 
readings with respect to this 
parameter.
• Increase the “Defrost Cycle Time” to 
delay triggering a defrost. Note this 
parameter has no effect if an outdoor 
air sensor is installed.
Defrost cycle lasts too 
long. Ice is melted long 
before the cycle ends.
• Verify sensor placement and readings 
are correct.
• Decrease the “Termination 
Temperature” to allow the defrost 
cycle to end with a cooler coil 
temperature.
• Decrease the “Maximum Defrost 
Time” to force the defrost cycle to end 
sooner.
No 
Auxiliary/Emerg
ency Heat
Check configuration 
parameters
Active W request with no 
Aux heat output
• Verify warm weather aux heat lockout 
isn’t active. Adjust “Aux Heat Lockout 
Temperature” if necessary.
•Check wiring 
•Replace control
No Aux heat output during 
defrost cycle
•Check wiring
•Replace control
Table 5. Troubleshooting.  (Continued)
Condition Procedure Control Status Corrective Action