DB7110U UNIVERSAL HEAT PUMP DEFROST CONTROLLER
9 34-00032—01
TROUBLESHOOTING AND MAINTENANCE
IMPORTANT
Due to the potential hazard of line voltage, only a trained experienced service technician should perform 
the troubleshooting procedures. 
This control contains no field-serviceable parts. Do not attempt to take it apart. Replace the entire control 
if operation is not as described.
Table 5. Troubleshooting. 
Condition Procedure Control Status Corrective Action
System does not 
start with a call 
for heat or cool
Observe display for 
current operational 
mode.
Display shows OFF • Verify call for heat or cool is present.
• Check the wiring from thermostat and 
indoor equipment
• Measure input terminals (W, Y, O) for 
proper voltage.
• Verify cold weather compressor 
lockout isn’t active. Adjust 
“Compressor Lockout Temperature” if 
necessary.
Control displays HEAT or 
COOL but the system is 
not operating.
• Check wiring to outdoor equipment.
• Check contactor
• Measure output terminals for proper 
voltage. WARNING: fan terminals are 
line voltage.
• Verify system pressure switches. The 
onboard HPC and LPC terminals 
must be shorted to run. Never bypass 
protective pressure switches.
• Check coil sensor, the system will not 
run without a coil sensor.
Control displays DLY • The system is in a startup delay due 
to short cycle protection, powerup, or 
low voltage. Wait for the delay to 
expire.
Compressor does 
not stop when 
the call for heat 
or cool ends
Observe display for 
current operational 
mode.
Control displays current 
mode; OFF, HEAT, or 
COOL.
• If HEAT or COOL is shown after the 
call ended, investigate thermostat 
wiring. 
Unplug Y wire from 
control
Display shows OFF, 
compressor turns OFF
• Investigate thermostat wiring to 
ensure all wires are on the proper 
terminals.
Display shows OFF but 
compressor remains ON
• Check the wiring between the control 
and contactor.
• Check for a failed/stuck contactor.
•Unplug the COMPR wires and 
measure voltage across the two 
COMPR terminals. If they measure 
24V while the display says OFF, 
replace control.
Display continues to show 
shows HEAT or COOL
• Replace the control.
System operates 
in wrong mode, 
heating when 
cooling is 
requested or vice 
versa
Check O/B setup Control displays current 
configuration:
• O means the control will be in 
COOLING mode when there’s 24V on 
the O terminal.
• B means the control will be in 
HEATING mode when there’s 24V on 
the O terminal. In most cases this will 
only apply to Rheem units.