Chapter 7 — Manage and Maintain the CT50
Dolphin CT50 Mobile Computer with Windows 10 IoT Mobile Enterprise User Guide 73
Reset the Computer to Factory Default State
If the computer is unresponsive and all other recovery methods have
failed, you probably need to reset the computer to the factory default
state.
When you reset the computer to the factory default state, all personal
content is erased and all factory default settings are restored on the
computer. The reset discards any account information you may have
added, including your Microsoft account information. Only installed
Microsoft over-the-air (OTA) updates persist after you perform a reset.
1 Press and hold the Volume Down and Power buttons
simultaneously until a large exclamation point appears on the screen.
This process can take quite a while, but continue to hold down on the
two buttons until you see the exclamation point.
2 Press the following buttons in this order:
a Volume Up
b Volume Down
cPower
d Volume Down
Once the computer resets, the language selection screen appears.
You need to set up the computer again.
Caution: Resetting the computer to the factory default state erases
the memory on the computer, including all applications and data
files with the exception of the information found in any removable
storage. You must reimplement any custom provisioning after
resetting the computer to the factory default state.
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