Honeywell RTH8580WF - Frequently asked questions

Frequently asked questions
Q. Will my thermostat still work if I lose my Wi-Fi connection?
A: Yes, the thermostat will operate your heating and/or cooling system with or without Wi-Fi.
Q: How do I find the password to my router?
A: Contact the manufacturer of the router or check the router documentation.
Q: Why am I not seeing my Wi-Fi setup page?
A:You are probably connected only to your router, not to your thermostat. Try connecting to the
thermostat again.
Q: Why isn’t my thermostat connecting to my Wi-Fi router even though it is very close to
the thermostat?
A: Verify that the password entered for the Wi-Fi router is correct.
Q: Where can I find my MAC ID and MAC CRC codes?
A:The MAC ID and MAC CRC will show in the message center of the thermostat. The numbers are also
included on a card packed with the thermostat or on the back of the thermostat (visible when
removed from wallplate). Each thermostat has a unique MAC ID and MAC CRC.
Q: My thermostat is unable to register to the Total Connect Comfort website.
A:Verify that the thermostat is correctly enrolled on your home Wi-Fi network. The message center will
display “CONNECTION SUCCESSFUL” or “REGISTER AT TOTAL CONNECT.” You might also see the
Wi-Fi Signal strength icon. Verify that the Wi-Fi router has a good internet connection. On your
computer, verify that you can open the site at mytotalconnectcomfort.com. If you cannot open the
site, switch off the internet modem for a few seconds, then power it back on.
Q: I registered on the Total Connect Comfort website but was unable to login using my new
account.
A: Check your email and ensure that you received an activation email. Follow the instructions to
activate your account and then login to the website.
Q: I have signed up on Total Connect Comfort website and have not received a
confirmation email.
A: Check for the email in your Junk or Deleted folder.
Q: Is there a way to extend the signal strength?
A: Most standard routers can be set up to be a repeater. You can also purchase and install a Wi-Fi
repeater.
For more FAQs, see wifithermostat.com.