12 - 4
• The scanner is correctly placed in the base.
• There is external power or 12 volt host power.
• Charge mode is turned on. (See "Beeper and LED Sequences and Meaning" on page 3-5)
• The battery is not bad or deeply discharged. In some cases, the scanner’s battery may trickle charge to bring it into an
acceptable level and then transition to a normal charge cycle.
Troubleshooting a Cordless Scanner
Note: Make sure that your scanner’s battery is charged.
Visit the Services and Support section of our website (www.honeywellaidc.com) to check for the latest software for
both the scanner and the base or Access Point.
Is the scanner having trouble reading your symbols?
If the scanner isn’t reading symbols well, check that the symbols:
• Aren’t smeared, rough, scratched, or exhibiting voids.
• Aren’t coated with frost or water droplets on the surface.
• Are enabled in the base or Access Point to which the scanner connects.
Is the bar code displayed but not entered into the application?
The bar code is displayed on the host device correctly, but you still have to press a key to enter it (the Enter/Return key or
the Tab key, for example).
• You need to program a suffix. Programming a suffix enables the scanner to output the bar code data plus the key you
need (such as “CR”) to enter the data into your application. Refer to Prefix/Suffix Overview on page 5-1 for further
information.
The scanner won’t read your bar code at all.
• Scan the sample bar codes in the back of this manual. If the scanner reads the sample bar codes, check that your bar
code is readable.
Verify that your bar code symbology is enabled (see Chapter 7).
If the scanner still can’t read the sample bar codes, scan All Symbologies on page 7-1.
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