Pilots have a standard 1-year warranty. Please register your warranty here:
https://thehovercamserver.com/shop/warranty-registration/
This warranty can be upgraded to 3 or 5-year policies. To purchase an extended warranty, please
contact your authorized HoverCam reseller.
For technical support and servicing requests, submit a service ticket at:
https://thehovercam.desk.com/customer/portal/emails/new
or email support@thehovercam.com.
When requesting support, be sure to download the desktop mirroring application, GoToMeeting.
GoToMeeting is a remote desktop and conferencing software that allows HoverCam technical support
staff to view and access your HoverCam Pilot unit remotely with a designated viewing code.
To access, visit www.GoToMeeting.com via the Pilot. HoverCam Support staff will provide a 9-digit
access code to sync the HoverCam Pilot unit with Support and enable screen sharing. Support staff will
then be able to better diagnose and troubleshoot.
Support, assembly, set-up, and troubleshooting videos are available online at the HoverCam YouTube
channel: www.youtube.com/mrhovercam
When cleaning the HoverCam Pilot, extra care should be taken in consideration to the touch screen and
external components. The best and safest cleaning method is to use a dry microfiber cloth and gently
wipe the touch screen while the unit is powered off. Glass cleaners are not advised as the moisture may
damage or adversely affect touch sensitivity or component functionality.
Opening the Pilot’s encasement will void any standing warranty. If you would like to access the internals
to service or swap components, we strongly suggest first contacting HoverCam support:
support@thehovercam.com
9985 Pacific Heights Blvd, #100 #
San Diego, California 92121
www.hovercam.com#
+1 (858) 750-3499
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