Control panel message Description Recommended action
See the Removal and Replacement section for
instructions on installing a new battery, or
contact an authorized dealer or reseller for RTC
battery replacement.
163-Time & Date Not Set Invalid time or date in configuration memory.
RTC (real-time clock) battery may need to
be replaced.
Reset the date and time under Control Panel
(Computer Setup can also be used). If the
problem persists, replace the RTC battery. See
the Removal and Replacement section for
instructions on installing a new battery, or
contact an authorized dealer or reseller for RTC
battery replacement.
163-Time & Date Not Set CMOS jumper may not be properly installed. Check for proper placement of the CMOS
jumper if applicable.
164-MemorySize Error Memory amount has changed since the last
boot (memory added or removed).
Press the F1 key to save the memory changes.
164-MemorySize Error Memory configuration incorrect. 1. Run Computer Setup or Windows utilities.
2. Make sure the memory module(s) are
installed properly.
3. If third-party memory has been added,
test using HP-only memory.
4. Verify proper memory module type.
201-Memory Error RAM failure. 1. Ensure memory modules are correctly
installed.
2. Verify proper memory module type.
3. Remove and replace the identified faulty
memory module(s).
4. If the error persists after replacing
memory modules, replace the system
board.
213-Incompatible Memory Module in Memory
Socket(s) X, X, ...
A memory module in memory socket identified
in the error message is missing critical SPD
information, or is incompatible with the
chipset.
1. Verify proper memory module type.
2. Try another memory socket.
3. Replace DIMM with a module conforming
to the SPD standard.
214-DIMM Configuration Warning Populated DIMM Configuration is not optimized. Rearrange the DIMMs so that each channel has
the same amount of memory.
219-ECC Memory Module Detected ECC
Modules not supported on this Platform
Recently added memory module(s) support ECC
memory error correction.
1. If additional memory was recently added,
remove it to see if the problem remains.
2. Check product documentation for
memory support information.
301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer
turned off.
2. Check connector for bent or missing pins.
3. Ensure that none of the keys are
depressed.
4. Replace keyboard.
POST numeric codes and text messages 81
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