6 Troubleshooting without diagnostics ................................................................................................................................................. 54
Safety and comfort ................................................................................................................................................................ 54
Before you call for technical support .................................................................................................................................. 54
Helpful hints ............................................................................................................................................................................ 55
Solving general problems ..................................................................................................................................................... 56
Solving power problems ....................................................................................................................................................... 60
Solving hard drive problems ................................................................................................................................................ 61
Solving media card reader problems .................................................................................................................................. 63
Solving display problems ...................................................................................................................................................... 64
Solving audio problems ........................................................................................................................................................ 68
Solving printer problems ...................................................................................................................................................... 70
Solving keyboard and mouse problems ............................................................................................................................. 71
Solving hardware installation problems ............................................................................................................................. 73
Solving network problems .................................................................................................................................................... 74
Solving memory problems ................................................................................................................................................... 77
Solving CD-ROM and DVD problems ................................................................................................................................... 78
Solving USB ash drive problems ........................................................................................................................................ 80
Solving front panel component problems ......................................................................................................................... 81
Solving Internet access problems ....................................................................................................................................... 82
Solving software problems .................................................................................................................................................. 83
7 POST error messages and diagnostic front panel LEDs and audible codes ................................................................................. 84
POST numeric codes and text messages ........................................................................................................................... 84
Interpreting system validation diagnostic front panel LEDs and audible codes .......................................................... 89
8 Password security and resetting CMOS .............................................................................................................................................. 91
Resetting the password jumper .......................................................................................................................................... 91
Changing a Setup or Power-On password ......................................................................................................................... 92
Deleting a Setup or Power-On password ........................................................................................................................... 92
9 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 94
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 95
10 System backup and recovery ............................................................................................................................................................. 96
Backing up, restoring, and recovering in Windows 10 ..................................................................................................... 96
Creating recovery media and backups ........................................................................................................... 96
Creating HP Recovery media (select products only) ............................................................... 96
Using Windows tools ......................................................................................................................................... 97
Restore and recovery ........................................................................................................................................ 97
Recovering using HP Recovery Manager ................................................................................... 98
vii
To Next Page
Loading...
