HP 285 G3 User Manual

6 Troubleshooting without diagnostics ................................................................................................................................................. 54
Safety and comfort ................................................................................................................................................................ 54
Before you call for technical support .................................................................................................................................. 54
Helpful hints ............................................................................................................................................................................ 55
Solving general problems ..................................................................................................................................................... 56
Solving power problems ....................................................................................................................................................... 60
Solving hard drive problems ................................................................................................................................................ 61
Solving media card reader problems .................................................................................................................................. 63
Solving display problems ...................................................................................................................................................... 64
Solving audio problems ........................................................................................................................................................ 68
Solving printer problems ...................................................................................................................................................... 70
Solving keyboard and mouse problems ............................................................................................................................. 71
Solving hardware installation problems ............................................................................................................................. 73
Solving network problems .................................................................................................................................................... 74
Solving memory problems ................................................................................................................................................... 77
Solving CD-ROM and DVD problems ................................................................................................................................... 78
Solving USB ash drive problems ........................................................................................................................................ 80
Solving front panel component problems ......................................................................................................................... 81
Solving Internet access problems ....................................................................................................................................... 82
Solving software problems .................................................................................................................................................. 83
7 POST error messages and diagnostic front panel LEDs and audible codes ................................................................................. 84
POST numeric codes and text messages ........................................................................................................................... 84
Interpreting system validation diagnostic front panel LEDs and audible codes .......................................................... 89
8 Password security and resetting CMOS .............................................................................................................................................. 91
Resetting the password jumper .......................................................................................................................................... 91
Changing a Setup or Power-On password ......................................................................................................................... 92
Deleting a Setup or Power-On password ........................................................................................................................... 92
9 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 94
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 95
10 System backup and recovery ............................................................................................................................................................. 96
Backing up, restoring, and recovering in Windows 10 ..................................................................................................... 96
Creating recovery media and backups ........................................................................................................... 96
Creating HP Recovery media (select products only) ............................................................... 96
Using Windows tools ......................................................................................................................................... 97
Restore and recovery ........................................................................................................................................ 97
Recovering using HP Recovery Manager ................................................................................... 98
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HP 285 G3 Specifications

General

Operating System	Windows 10 Pro 64, Windows 10 Home 64, FreeDOS
Form Factor	Microtower
Processor	AMD A8-9600, AMD A10-9700
Graphics	AMD Radeon R5, R7
Memory	Up to 32 GB DDR4
Storage	1TB HDD, 2TB HDD, 128GB SSD, 256GB SSD, 512GB SSD
Optical Drive	DVD-Writer
Ports	4 x USB 3.1 Gen 1, 4 x USB 2.0, 1 x HDMI, 1 x VGA, 1 x RJ-45, 1 x headphone/microphone combo jack
Power Supply	180 W
Weight	4.52 kg (Weight will vary by configuration.)