Service Reference Guide, dc5750 437963-001 D–7
Troubleshooting Without Diagnostics
Solving Diskette Problems
Solving Diskette Problems
Problem Cause Solution
Diskette drive light stays on. Diskette is damaged. In Microsoft Windows XP, right-click
Start, click Explore, and select a
drive. Select File > Properties >
Tools. Under Error-checking,
click Check Now.
Diskette is incorrectly
inserted.
Remove diskette and reinsert.
Drive cable is not
properly connected.
Reconnect power cable. Ensure that
all four pins are connected.
Drive not found. Cable is loose. Reseat diskette drive data and
power cables.
Removable drive is not
seated properly.
Reseat the drive.
Diskette drive cannot write
to a diskette.
Diskette is not
formatted.
Format the diskette.
1. From Windows Explorer select
the disk (A) drive.
2. Right-click the drive letter and
select Format.
3. Select the desired options, and
click Start to begin formatting
the diskette.
Diskette is
write-protected.
Use another diskette or remove the
write protection.
Writing to the wrong
drive.
Check the drive letter in the path
statement.
Not enough space is
left on the diskette.
1. Use another diskette.
2. Delete unneeded files from
diskette.
Legacy diskette writes
are disabled in
Computer Setup.
Enter Computer Setup and enable
Legacy Diskette Write in
Storage > Storage Options.
Diskette is damaged. Replace the damaged diskette.
Cannot format diskette. Invalid media reported. When formatting a disk in MS-DOS,
you may need to specify diskette
capacity. For example, to format a
1.44-MB diskette, type the following
command at the MS-DOS prompt:
FORMAT A: /F:1440
Disk may be
write-protected.
Open the locking device on the
diskette.
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