HP Insight Diagnostics survey functionality .......................................................................................... 78
Integrated Management Log .............................................................................................................. 79
Remote support and analysis tools ............................................................................................................... 79
HP Insight Remote Support software ................................................................................................... 79
Keeping the system current .......................................................................................................................... 80
Drivers ............................................................................................................................................ 80
Version control ................................................................................................................................. 80
ProLiant Support Packs ...................................................................................................................... 80
Operating system version support ...................................................................................................... 81
Firmware ......................................................................................................................................... 81
HP Smart Update Manager ............................................................................................................... 81
Change control and proactive notification .......................................................................................... 82
Care Pack ....................................................................................................................................... 82
Troubleshooting .......................................................................................................................... 83
Troubleshooting resources ........................................................................................................................... 83
Pre-diagnostic steps .................................................................................................................................... 83
Important safety information .............................................................................................................. 83
Symbols on equipment ...................................................................................................................... 84
Symptom information ........................................................................................................................ 85
Prepare the server for diagnosis ......................................................................................................... 86
Loose connections ...................................................................................................................................... 86
Service notifications .................................................................................................................................... 87
Troubleshooting flowcharts .......................................................................................................................... 87
Start diagnosis flowchart ................................................................................................................... 87
General diagnosis flowchart .............................................................................................................. 88
Server power-on problems flowchart .................................................................................................. 90
POST problems flowchart .................................................................................................................. 93
OS boot problems flowchart .............................................................................................................. 94
Server fault indications flowchart ....................................................................................................... 96
POST error messages and beep codes ......................................................................................................... 98
Battery replacement .................................................................................................................... 99
Regulatory compliance notices ................................................................................................... 100
Regulatory compliance identification numbers ............................................................................................. 100
Federal Communications Commission notice ............................................................................................... 100
FCC rating label ............................................................................................................................ 100
Class A equipment ......................................................................................................................... 100
Class B equipment .......................................................................................................................... 100
Declaration of conformity for products marked with the FCC logo, United States only ...................................... 101
Modifications ........................................................................................................................................... 101
Cables .................................................................................................................................................... 101
Canadian notice (Avis Canadien) .............................................................................................................. 102
European Union regulatory notice .............................................................................................................. 102
Disposal of waste equipment by users in private households in the European Union ........................................ 103
Japanese notice
....................................................................................................................................... 103
BSMI notice ............................................................................................................................................. 103
Korean notice .......................................................................................................................................... 104
Chinese notice ......................................................................................................................................... 104
Laser compliance ..................................................................................................................................... 104
Battery replacement notice ........................................................................................................................ 104
Taiwan battery recycling notice ................................................................................................................. 105
Power cord statement for Japan ................................................................................................................. 105
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