Contents 5
Management Agents...................................................................................................................... 68
Redundant ROM support ................................................................................................................ 68
USB support.................................................................................................................................. 69
Diagnostic tools ...................................................................................................................................... 70
HP Insight Diagnostics.................................................................................................................... 70
HP Insight Diagnostics survey functionality ........................................................................................ 70
Integrated Management Log ........................................................................................................... 71
Array Diagnostic Utility .................................................................................................................. 71
Remote support and analysis tools............................................................................................................. 71
HP Instant Support Enterprise Edition................................................................................................ 71
Web-Based Enterprise Service......................................................................................................... 71
Open Services Event Manager........................................................................................................ 72
Keeping the system current ....................................................................................................................... 72
Drivers ......................................................................................................................................... 72
ProLiant Support Packs ................................................................................................................... 72
Operating system version support.................................................................................................... 72
Change control and proactive notification ........................................................................................ 72
Care Pack .................................................................................................................................... 73
Troubleshooting.......................................................................................................................... 74
Troubleshooting resources ........................................................................................................................ 74
Pre-diagnostic steps ................................................................................................................................. 74
Important safety information............................................................................................................ 74
Symptom information ..................................................................................................................... 76
Prepare the server for diagnosis ...................................................................................................... 77
Loose connections ................................................................................................................................... 77
Service notifications................................................................................................................................. 78
Troubleshooting flowcharts ....................................................................................................................... 78
Start diagnosis flowchart ................................................................................................................ 78
General diagnosis flowchart ........................................................................................................... 79
Server power-on problems flowchart ................................................................................................ 81
POST problems flowchart ............................................................................................................... 84
OS boot problems flowchart ........................................................................................................... 85
Server fault indications flowchart ..................................................................................................... 87
POST error messages and beep codes....................................................................................................... 89
Battery replacement .................................................................................................................... 90
Regulatory compliance notices ..................................................................................................... 91
Federal Communications Commission notice............................................................................................... 91
FCC rating label............................................................................................................................ 91
Class A equipment......................................................................................................................... 91
Class B equipment......................................................................................................................... 91
Declaration of conformity for products marked with the FCC logo, United States only....................................... 92
Modifications.......................................................................................................................................... 92
Cables................................................................................................................................................... 92
Canadian notice (Avis Canadien).............................................................................................................. 92
European Union regulatory notice ............................................................................................................. 93
Disposal of waste equipment by users in private households in the European Union......................................... 93
Japanese notice ...................................................................................................................................... 94
BSMI notice............................................................................................................................................ 94
Korean notice ......................................................................................................................................... 94
Laser compliance .................................................................................................................................... 95
Battery replacement notice........................................................................................................................ 95
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