IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of these examples. Refer to the illustration that most closely
matches the service label on your computer.
Table 2-11 Service label components
Component
(1) HP product name
(2) Warranty period
(3) Product ID
(4) Serial number
Table 2-12 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
14 Chapter 2 Components
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