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HP Elite Dragonfly Max

HP Elite Dragonfly Max
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Table of Contents

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HP Elite Dragonfly Max Specifications

General IconGeneral
StorageUp to 2 TB PCIe NVMe SSD
GraphicsIntel Iris Xe Graphics
ProcessorIntel Core i5-1135G7 or i7-1185G7
Display1920 x 1080
RAMUp to 32GB LPDDR4x
Operating SystemWindows 10 Pro
WeightStarting at 2.49 lb (1.13 kg)
Battery4-cell, 56 Wh Li-ion polymer
CameraIR camera
AudioBang & Olufsen
Dimensions1.61 cm
Ports1 x HDMI 2.0, 1 x headphone/mic combo
WirelessIntel Wi-Fi 6 AX201 (2x2) and Bluetooth 5 combo
SecurityHP Sure Sense, HP Sure Click, HP Sure Start

Summary

Product Information and Components

Product Components and Descriptions

Detailed listing of computer hardware components and their specifications.

Ports and Connectivity

Description of various ports like HDMI, USB, and audio jacks.

Security Features

Information on security features like TPM and fingerprint sensors.

Computer Components

Right-side Components

Identification of components on the right side of the computer.

Left-side Components

Identification of components on the left side of the computer.

Display Components

Description of display-related components and features like privacy screen.

Keyboard Area Components

Details about the keyboard, touchpad, and associated controls.

Lights and Indicators

Explanation of various status lights on the computer.

Speakers and Fingerprint Reader

Locating and identifying speakers and the fingerprint reader.

Special Keys Usage

Explanation of function keys and embedded numeric keypad.

Top, Bottom, and Rear Components

Identification of components on the top, bottom, and rear of the computer.

Labels and Service Information

Information on locating and understanding service labels for identification.

SIM Card and Tile Feature Usage

Instructions for inserting a SIM card and using the Tile feature.

Illustrated Parts Catalog

Computer Major Components

Illustrated catalog of primary replaceable computer parts.

Cable Kit Contents

Details of components included in the cable kits for various models.

Miscellaneous Parts

Listing and identification of various miscellaneous computer parts.

Removal and Replacement Procedures Preliminary Requirements

Tools and Service Considerations

Essential tools, service precautions, and handling guidelines before disassembly.

Electrostatic Discharge (ESD) Prevention

Critical information and methods to prevent static damage to components.

Cleaning Your Computer

Recommended procedures for cleaning computer surfaces and using disinfectants.

Packaging and Transporting Guidelines

Guidelines for safely packaging and transporting computer hardware.

Accessing Support Information

Methods and locations for finding HP support and technical information.

Removal and Replacement Procedures for Authorized Service Provider Parts

Component Replacement Overview

Introduction to component removal and replacement procedures.

Bottom Cover and Battery Removal

Step-by-step guide to remove the bottom cover and battery.

Storage and Module Replacement

Procedures for replacing solid-state drives and WWAN modules.

Internal Component Replacement

Instructions for replacing heat sinks, fans, cables, and various boards.

Display and Top Cover Assembly Procedures

Guidance on removing and replacing the display assembly and top cover.

Backing Up, Restoring, and Recovering

Data Backup and Recovery Media

Methods for backing up data and creating recovery media.

System Restore and Recovery

Procedures for restoring the system using various methods and media.

Changing Boot Order

How to modify the computer's boot sequence for recovery.

HP Sure Recover Usage

Using HP Sure Recover for OS restoration without recovery media.

Computer Setup (BIOS), TPM, and HP Sure Start

Using Computer Setup (BIOS)

Navigating and configuring system settings via the BIOS.

Updating the BIOS

Steps for determining and installing BIOS updates.

TPM BIOS Settings

Configuring Trusted Platform Module (TPM) settings for enhanced security.

HP Sure Start Functionality

Information on HP Sure Start for BIOS protection and recovery.

Using HP PC Hardware Diagnostics

HP PC Hardware Diagnostics Windows

Running hardware diagnostics within the Windows operating system.

HP PC Hardware Diagnostics UEFI

Performing hardware diagnostics outside the OS using UEFI.

Remote HP PC Hardware Diagnostics

Using remote diagnostics features for system health checks.

Specifications

Computer Specifications

Detailed technical specifications for the computer's hardware.

Display Specifications

Technical details related to the computer's display panel.

Solid-State Drive Specifications

Technical specifications for the available solid-state drive options.

Statement of Memory Volatility

Current BIOS Steps for Memory Reset

Procedures to restore nonvolatile memory to factory settings.

Nonvolatile Memory Usage Troubleshooting

Table of nonvolatile memory types and troubleshooting steps.

Questions and Answers on BIOS and Memory

FAQ addressing BIOS, UEFI, and memory-related queries.

Recycling

Power Cord Set Requirements

Requirements for All Countries

General power cord requirements applicable globally.

Requirements for Specific Countries and Regions

Country-specific power cord requirements and certifications.

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