Generating static electricity .............................................................................................................. 23
Preventing electrostatic damage to equipment ............................................................................... 24
Personal grounding methods and equipment .................................................................................. 24
Grounding the work area ................................................................................................................... 25
Recommended materials and equipment ........................................................................................ 25
Cleaning your computer ...................................................................................................................................... 26
Enabling HP Easy Clean (select products only) ................................................................................. 26
Removing dirt and debris from your computer ................................................................................ 26
Cleaning your computer with a disinfectant ..................................................................................... 27
Caring for wood veneer (select products only) ................................................................................. 28
Packaging and transporting guidelines .............................................................................................................. 28
Accessing support information ........................................................................................................................... 28
5 Removal and replacement procedures for authorized service provider parts .................................................... 30
Component replacement procedures .................................................................................................................. 30
Preparation for disassembly ............................................................................................................. 30
Bottom cover ..................................................................................................................................... 30
Battery ............................................................................................................................................... 31
Solid-state drive ................................................................................................................................ 33
WWAN module ................................................................................................................................... 36
Heat sink and fan assembly .............................................................................................................. 38
Extend cable ...................................................................................................................................... 39
Fingerprint reader board ................................................................................................................... 40
Audio board ....................................................................................................................................... 41
Touchpad ........................................................................................................................................... 42
Speakers ............................................................................................................................................ 43
USB board .......................................................................................................................................... 44
Power button board .......................................................................................................................... 45
System board .................................................................................................................................... 46
WWAN antennas and cables .............................................................................................................. 48
Display assembly ............................................................................................................................... 49
Top cover with keyboard ................................................................................................................... 51
6 Backing up, restoring, and recovering ........................................................................................................... 53
Backing up information and creating recovery media ........................................................................................ 53
Using Windows tools for backing up ................................................................................................. 53
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 53
Restoring and recovering your system ............................................................................................................... 53
Creating a system restore ................................................................................................................. 54
Restoring and recovery methods ...................................................................................................... 54
Recovering using HP Recovery media ............................................................................................... 54
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