Electrostatic discharge information .................................................................................................................... 22
Generating static electricity .............................................................................................................. 22
Preventing electrostatic damage to equipment ............................................................................... 23
Personal grounding methods and equipment .................................................................................. 23
Grounding the work area ................................................................................................................... 24
Recommended materials and equipment ........................................................................................ 24
Cleaning your computer ...................................................................................................................................... 25
Enabling HP Easy Clean (select products only) ................................................................................. 25
Removing dirt and debris from your computer ................................................................................ 25
Cleaning your computer with a disinfectant ..................................................................................... 26
Caring for wood veneer (select products only) ................................................................................. 27
Packaging and transporting guidelines .............................................................................................................. 27
Accessing support information ........................................................................................................................... 27
5 Removal and replacement procedures for authorized service provider parts .................................................... 29
Component replacement procedures .................................................................................................................. 29
Preparation for disassembly ............................................................................................................. 29
Bottom cover ..................................................................................................................................... 29
Battery ............................................................................................................................................... 30
Solid-state drive ................................................................................................................................ 32
WWAN module ................................................................................................................................... 34
Heat sink and fan assembly .............................................................................................................. 36
Extend cable ...................................................................................................................................... 37
Fingerprint reader board ................................................................................................................... 38
Audio board ....................................................................................................................................... 39
Touchpad ........................................................................................................................................... 40
Speakers ............................................................................................................................................ 41
USB board .......................................................................................................................................... 42
Power button board .......................................................................................................................... 43
System board .................................................................................................................................... 44
WWAN antennas and cables .............................................................................................................. 46
Display assembly ............................................................................................................................... 47
Top cover with keyboard ................................................................................................................... 49
6 Backing up, restoring, and recovering ........................................................................................................... 50
Backing up information and creating recovery media ........................................................................................ 50
Using Windows tools for backing up ................................................................................................. 50
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 50
Restoring and recovering your system ............................................................................................................... 50
Creating a system restore ................................................................................................................. 51
Restoring and recovery methods ...................................................................................................... 51
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