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HP 14-dk0 Series

HP 14-dk0 Series
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Maintenance and Service Guide
HP 14 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.

Table of Contents

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HP 14-dk0 Series Specifications

General IconGeneral
Display14-inch HD (1366 x 768) or FHD (1920 x 1080)
RAM4GB or 8GB DDR4
Storage128 GB, 256 GB, or 1 TB HDD
GraphicsAMD Radeon Graphics
Operating SystemWindows 10 Home
WirelessWi-Fi 5 (802.11ac), Bluetooth 4.2
AudioDual speakers
Ports1 x headphone/microphone combo
Battery3-cell, 41 Wh Li-ion
Dimensions1.99 cm
Weight1.47 kg

Summary

Safety Warning Notice

Product Description

Product Components and Descriptions

Details on computer components, including processors, graphics, memory, and storage.

Camera, Audio, and Connectivity Ports

Description of audio, network, wireless, and various ports on the computer.

Keyboard and Input Devices

Overview of the keyboard area, touchpad, lights, and control buttons.

Getting to Know Your Computer

Right and Left Side Components

Identification and description of components on the right and left sides of the computer.

Display Components

Identification and description of display components like WLAN antennas, camera, and microphone.

Keyboard Area Components

Overview of keyboard area components: touchpad, lights, buttons, and special keys.

Illustrated Parts Catalog

Major Computer Components

Illustrated list of major computer components and their spare part numbers.

Display Assembly Subcomponents

Detailed breakdown of display assembly components and spare part numbers.

Miscellaneous Parts

List of miscellaneous parts, including adapters and cables, with part numbers.

Removal and Replacement Procedures Preliminary Requirements

Tools, Handling, and General Precautions

Required tools, service considerations, material handling, and drive handling.

Electrostatic Discharge (ESD) Prevention

Information and guidelines for preventing damage from static electricity.

Removal and Replacement Procedures for Authorized Service Provider Parts

Preparation for Disassembly

Steps for preparing the computer for component removal and replacement.

Component Replacement Guides

Step-by-step instructions for removing and replacing specific computer components.

Using Setup Utility (BIOS)

Starting and Updating BIOS

Instructions on how to access, start, and update the computer's BIOS.

BIOS Version and Update Management

Steps to check BIOS version and download/install updates.

Using HP PC Hardware Diagnostics

Windows and UEFI Diagnostics Usage

Guide to using HP PC Hardware Diagnostics in Windows and UEFI environments.

Downloading and Installing Diagnostics

Instructions for downloading and installing HP PC Hardware Diagnostics tools.

Backing up, restoring, and recovering

Data Backup and Recovery Media Creation

Procedures for backing up personal information and creating system recovery media.

System Restore and Boot Order Changes

Steps for restoring the system and modifying the computer's boot order.

Specifications

Computer and Display Specifications

Technical specifications for the computer and its display.

Storage and Power Requirements

Details on hard drive, SSD, and power cord set requirements.

Power cord set requirements

Requirements for All Countries

General power cord set requirements applicable to all countries.

Requirements for Specific Countries and Regions

Power cord set requirements specific to different countries and regions.

Recycling

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