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HP ENVY x360 Convertible PC User Manual

HP ENVY x360 Convertible PC
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HP ENVY x360 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

Table of Contents

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HP ENVY x360 Convertible PC Specifications

General IconGeneral
CategoryLaptop
TypeConvertible
Operating SystemWindows 10, Windows 11
TouchscreenYes
AudioBang & Olufsen, Dual Speakers
Display Size13.3 inches
Display Resolution1920 x 1080, 3840 x 2160
ProcessorIntel Core i5, Intel Core i7, AMD Ryzen 5, AMD Ryzen 7
RAM8 GB, 16 GB
Storage256GB SSD, 512GB SSD, 1TB SSD
GraphicsAMD Radeon Graphics, Intel Iris Xe Graphics
WirelessWi-Fi 6
BluetoothBluetooth 5.0
PortsUSB-C, USB-A, HDMI, Headphone/Microphone combo jack

Summary

Product Description

External Component Identification

Right Side Components

Identifies ports and indicators on the right side of the PC.

Left Side Components

Identifies ports and indicators on the left side of the PC.

Display Features

Describes the screen components, features, and viewing angles.

Display Modes

Explains different ways to orient the display for various uses.

Top Panel Components

Details components on the top surface, including the touchpad and buttons.

Bottom Panel Components

Describes components located on the bottom of the PC, such as vents.

Service and PCID Labels

Explains the purpose and location of essential identification labels.

Illustrated Parts Catalog

Computer Major Components

Lists and illustrates main internal hardware parts with spare numbers.

Display Assembly Subcomponents

Shows and lists spare parts for the display assembly.

Mass Storage Devices

Identifies available hard drive and SSD options and their spare parts.

Miscellaneous Parts

Lists various small, general-purpose replacement parts.

Removal and Replacement Preliminary Requirements

Tools Required for Service

Lists the necessary tools for performing component removal and replacement.

Service Considerations

Provides essential guidelines and cautions for servicing the computer.

Drive Handling Precautions

Details precautions for safely handling storage drives to prevent damage.

Grounding Guidelines

Procedures to prevent electrostatic discharge (ESD) damage to components.

Removal and Replacement Procedures for Authorized Service Providers

Component Replacement Procedures Overview

General information on replacing computer components.

Top Cover Replacement

Step-by-step instructions for removing and replacing the top cover.

Battery Replacement

Procedure for safely removing and installing the battery.

Hard Drive Replacement

Instructions for removing and installing the primary hard drive.

Solid-State Drive (SSD) Replacement

Procedure for removing and installing the SSD.

System Board Replacement

Detailed steps for removing and installing the motherboard.

Memory Module Replacement

Instructions for adding or replacing RAM modules.

Display Assembly Replacement

Procedure for removing and installing the complete display assembly.

Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

Starting Setup Utility (BIOS)

How to access and enter the BIOS setup utility.

Updating the BIOS

Information and steps for updating the system's BIOS firmware.

Using HP PC Hardware Diagnostics (UEFI)

Instructions for running diagnostic tests on computer hardware.

Specifications

Computer Specifications

Details on system dimensions, weight, input power, and environmental conditions.

Hard Drive Specifications

Technical details for the computer's hard drive options.

Solid-State Drive Specifications

Technical details for the computer's solid-state drive options.

Backing Up, Restoring, and Recovering

Creating Recovery Media and Backups

Guidance on creating system backups and recovery media.

Restore and Recovery Options

Overview of different system restoration and recovery methods.

Recovering Using HP Recovery Manager

Detailed procedures for using HP Recovery Manager for system restoration.

Power Cord Set Requirements

Requirements for All Countries

General specifications applicable to power cords worldwide.

Requirements for Specific Countries and Regions

Region-specific power cord standards and agency certifications.

Recycling

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