4-10
Troubleshooting IDM
Using Decision Manager Tracing
Miscellaneous
For authenticating a MAC-Auth user using Funk Steel Belted RADIUS (SBR)
with IDM, the password should be specified in lower-case (in the SBR User
directory). If upper-case characters are used in the password, you may get the
following error:
"MAC-Auth user gets rejected because of incorrect password".
The MAC-Auth user will be rejected by SBR and eventually by IDM2.0.
You can use the validate tool on SBR to verify if the MAC-Auth user password
is in lower-case. If it is not, enter the MAC-Auth user password (MAC Address
itself), in lower case.
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