a. On the Information tab of the EWS, click Print Info Pages.
b. In the Print Cleaning Page area, click Print to print a cleaning page.
5. Print a configuration page to test the printer.
a. Press and hold the Cancel
button until the Ready light begins blinking.
b. Release the Cancel
button.
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
Prevent paper jams
To reduce the number of paper jams, try these solutions.
1. Use only paper that meets HP specifications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so
they are touching the paper stack without bending it.
6. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
7. Verify that the tray is configured correctly for the paper type and size.
8. Make sure the printing environment is within recommended specifications.
50 Chapter 6 Solve problems ENWW
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