HP laserjet pro m11-m13 - Page 7

Update the firmware ........................................................................................................................................... 41
Update the firmware using the Firmware Update Utility ................................................................. 41
6 Solve problems ........................................................................................................................................... 43
Customer support ................................................................................................................................................ 44
Interpret control-panel light patterns ................................................................................................................ 45
Restore the factory-set defaults ........................................................................................................................ 48
Solve paper feed or jam problems ...................................................................................................................... 49
The printer does not pick up paper ................................................................................................... 49
The printer picks up multiple sheets of paper .................................................................................. 49
Frequent or recurring paper jams ..................................................................................................... 49
Prevent paper jams ........................................................................................................................... 50
Clear paper jams .................................................................................................................................................. 51
Introduction ....................................................................................................................................... 51
Paper jam locations ........................................................................................................................... 51
Clear jams from the input tray .......................................................................................................... 51
Clear jams in the toner-cartridge area ............................................................................................. 54
Clear jams in the output bin .............................................................................................................. 56
Improve print quality ........................................................................................................................................... 59
Introduction ....................................................................................................................................... 59
Print from a different software program ......................................................................................... 59
Check the paper-type setting for the print job ................................................................................. 59
Check the paper type setting (Windows) ....................................................................... 59
Check the paper type setting (OS X) ............................................................................... 59
Check toner-cartridge status ............................................................................................................ 59
Clean the printer ................................................................................................................................ 60
Print a cleaning page ...................................................................................................... 60
Visually inspect the toner cartridge .................................................................................................. 60
Check paper and the printing environment ...................................................................................... 60
Step one: Use paper that meets HP specifications ........................................................ 60
Step two: Check the environment .................................................................................. 61
Try a different print driver ................................................................................................................ 61
Check the EconoMode settings ......................................................................................................... 61
Change print density ......................................................................................................................... 62
Solve direct-connect problems ........................................................................................................................... 63
Solve wireless problems ..................................................................................................................................... 64
Index ............................................................................................................................................................. 67
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