HP NonStop G16SE - HP Technology Services; Critical Service and Proactive Support; Installation and Start-up Services

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HP Technology Services
HP Technology Services help build an infrastructure that is reliable, highly available and
rootedin best practices. We oer a support experience that is proactive, personalized and
simplied—delivering support when and how you need. HP recommends the following services
for NonStop servers:
HP Critical Service: High performance reactive and proactive support designed to
minimize downtime. It oers an assigned support team which includes an Account Support
Manager(ASM). This service oers access to HP’s Global Mission Critical Solution Center,
24x7 HW and SW support, 6-hour Call-to-Repair commitment, enhanced parts inventory and
accelerated escalation management.
HP Proactive 24: Provides proactive and reactive support delivered under the direction of
an ASM. It oers 24x7 HW support with 4 hour onsite response, 24x7 SW support with 2 hour
response and exible call submittal.
HP Installation and Start-up Services: This service provides ecient and eective
deployment of HP hardware components.
For more information on Support Services for NonStop servers, click here.
Learn more at
hp.com/go/nonstop
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only
warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein
should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
4AA4-8001ENW, August 2013
Data sheet | HP NonStop G16SE