HP D3700 User Manual

HPE D3600/3700 Disk Enclosure
Maintenance and Service Guide
Abstract
This guide is intended for users who maintain the HPE D3600/3700 Disk Enclosures. Some of the actions described are more
appropriate to Hewlett Packard Enterprise service specialists and require an Support login.
Part Number: 734754-001R
Published: November 2015
Edition: 2

HP D3700 Specifications

General

Weight	20.4 kg
Product Type	Disk Enclosure
Host Interface Speed	6 Gb/s
Host Interface	SAS
Cooling	Redundant fans
Drive Interface	SAS, SATA
Drive Compatibility	SAS, SATA
RAID Support	Depends on connected RAID controller
Cooling Type	Redundant fans
Power Supply	Dual hot-plug power supplies
Power Supply Type	Hot-plug redundant

Summary

Removal and Replacement Procedures

Required tools

Required items

Safety precautions

General safety guidelines to prevent injury and equipment damage.

General precautions

General safety advice and cautions for product installation and maintenance.

Support and Other Resources

Accessing Hewlett Packard Enterprise Support

Guides on how to contact HPE support and gather necessary information.

Powering off disk enclosures

Powering on

Before powering on

Power on procedures

Step-by-step guide for powering on the system components.

Verifying the operating status of the disk enclosures

Front panel LEDs

Fan module

I/O module LEDs

Power supply module

Verifying the status of the disk drives

Disk drive LEDs

Disk drive guidelines

Removing a drive

Replacing a drive

Removing and replacing I/O Cables

Removing and replacing the I/O module

Removing and replacing a power supply

Removing and replacing the fan module

Removing and replacing the fan control card

Removing and replacing the enclosure

Removing and replacing the Power Distribution Board

Removing and replacing the UID-health module

Removing and replacing the enclosure backplane

Installing the Rail Kit

Procedures

Troubleshooting

If the enclosure does not initialize

Steps to take if the disk enclosure fails to initialize upon power-up.

Diagnostic steps

A guide to diagnosing issues based on front fault LED status.

Is the enclosure rear fault LED amber?

Is the System Health LED amber?

Is the power supply LED green?

Is the I/O module fault LED amber?

Is the fan LED amber?

Recognizing disk drive failure

Effects of a disk drive failure

Compromised fault tolerance

Factors to consider before replacing disk drives

Automatic data recovery (rebuild)

Failure of another drive during rebuild

Handling disk drive failures

I/O module error codes

Power Supply Module Error

Fan Module Error

Fan Module Communication Error