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HP BladeSystem c-Class - Troubleshoot Manual

HP BladeSystem c-Class
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HP BladeSystem c-Class Enclosure
Troubleshooting Guide
Abstract
This document is for the person who installs, administers, and troubleshoots HP BladeSystem c-
Class products. Only persons experienced in server
blade technology and configuration should
attempt these procedures. HP assumes you are qualified in the servicing of computer equipment and
trained in recognizing hazards in products with hazardous energy levels.
Part Number: 460224-003
May 2011
Edition: 3

Table of Contents

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HP BladeSystem c-Class Specifications

General IconGeneral
Enclosure TypeBlade Enclosure
Enclosure Height10U
Maximum Blades Supported16
Maximum Number of Half-Height Blades16
Maximum Number of Full-Height Blades8
Number of Blade Bays16
Redundant Power SuppliesYes
Max Power Supply Units6
Redundant FansYes
ManagementHP Onboard Administrator
Integrated ManagementYes
Power SupplyHot-plug, redundant power supplies
CoolingRedundant, hot-swappable fans
Network ConnectivityEthernet, Fibre Channel
Interconnect Modules SupportedEthernet, Fibre Channel, InfiniBand, iSCSI, SAS, Virtual Connect
Compatible BladesHP ProLiant Blade Servers
Cooling Fans10 hot-swappable fans

Summary

Getting Started

How to Use This Guide

Step-by-step instructions for navigating this troubleshooting manual.

Troubleshooting Overview

High-level flowchart and description of the overall troubleshooting process.

Navigating the Insight Display

Guidance on using the Insight Display interface for diagnostics and configuration.

Common Problem Resolution

Troubleshooting with the HP BladeSystem Insight Display

Initial steps for diagnosing issues using the Insight Display.

Loose Connections

Procedures for identifying and fixing problems related to physical cable and component connections.

HP BladeSystem Insight Display Troubleshooting

Insight Display Overview

Description of the Insight Display's functions, colors, and indicators.

Troubleshooting the Insight Display

Steps to diagnose and resolve issues with the Insight Display itself.

Symptoms and Procedures: c3000;c7000 Insight Display

Common issues and resolution steps for c3000 and c7000 Insight Display problems.

Enclosure Troubleshooting

Troubleshooting Guidelines

General rules and best practices for performing enclosure troubleshooting.

Insight Display Error Notification

How errors are displayed and reported on the Insight Display.

Common Enclosure Error Types

Overview of location, configuration, power, cooling, and device errors.

Component Troubleshooting Procedures

Steps for resolving issues with fans, power supplies, server blades, and Onboard Administrators.

Midplane Assembly Replacement

Midplane Assembly Troubleshooting

Initial diagnostic steps before attempting midplane replacement.

Midplane Assembly Troubleshooting Guidelines

Best practices for troubleshooting midplane assembly issues.

Removing the Midplane Assembly

Detailed steps for safely removing the midplane assembly.

Component Identification

HP BladeSystem c7000 Enclosure Components

Identification of front and rear components of the c7000 enclosure.

Device Bay Numbering

Explanation of how device bays are numbered for different blade types.

Onboard Administrator Components and LEDs

Identification of OA components, status LEDs, and buttons.

HP BladeSystem c3000 Enclosure Components

Identification of front and rear components of the c3000 enclosure.

Software Tools and Solutions

Server Blade Diagnostic Tools

Overview of utilities available for diagnosing server blade health and performance.

Firmware Maintenance

Procedures for maintaining and updating system firmware for optimal performance.

System Maintenance Tools

General utilities and procedures for maintaining the health of the system.

HP Smart Update Manager

Utility for efficiently upgrading ROM images and firmware across servers.

Contacting HP

Contacting HP Technical Support

How to get help from HP support or authorized resellers.

Customer Self Repair

Information on HP's program for customers to replace parts themselves.

Server and OS Information for Support

Data required when contacting HP support to expedite issue resolution.

Acronyms and Abbreviations

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