HP BladeSystem c-Class - DVD-ROM Troubleshooting

Enclosure troubleshooting 49
Step Interconnect module errors action and verification
Verification
If
the interconnect module health LED is green, then the Onboard Administrator failed. The
repair is complete.
If the interconnect module health LED is off, then the suspect Onboard Administrator is not
causing the error.
•
If troubleshooting an HP BladeSystem c7000 Enclosure, then continue to the next step.
•
If troubleshooting an HP BladeSystem c3000 Enclosure, then continue to step 7.
Step 6
Action
Replace the OA tray:
1 Remove all Onboard Administrators.
2 Remove the OA tray.
3 Install an operational OA tray.
4 Install all Onboard Administrators in their original OA bays.
Verification
If the interconnect module health LED is green, then the OA tray failed. The repair is
complete.
If the interconnect module health LED is off, then continue to the next step.
Step 7
Action
Contact an HP authorized service provider to complete the midplane assembly
replacement (on page 66).
DVD-ROM troubleshooting
For DVD-ROM information, see the DVD-ROM documentation.
For specific component LED definitions and component identification, see "Component identification (on
page 73)."
Symptoms: DVD-ROM errors
The procedures in this section assume that the firmware for Onboard Administrator, iLO 2, and BIOS is
updated to the newest versions available. Always verify firmware versions before proceeding with the steps
in this section.
To use the internal DVD-ROM drive, be sure that the front USB connector is enabled. Some HP BladeSystem
c3000 Enclosures may be configured in one of the following ways:
• The front USB connector on the Onboard Administrator module and the internal DVD-ROM drive are
enabled and the rear USB connectors are disabled.
• The rear USB connectors on the KVM module are enabled and the front USB connector and internal
DVD-ROM drive are disabled.
Symptom Initial step Required steps
Cannot connect the DVD-ROM drive to
a server blade in an HP BladeSystem
c-Class enclosure.
— Follow the steps in "Procedures:
Enclosure DVD-ROM troubleshooting
(on page 50)."
The DVD-ROM drive tray does not
open when the eject button is pressed.
— Follow the steps in "Procedures:
DVD-ROM drive troubleshooting (on
page 51)."